Kourtney D. Lewis
Oklahoma City,OK
Summary
Experienced with team leadership, operational management, and conflict resolution. Utilizes strategic planning and effective communication to optimize team performance. Track record of fostering collaborative work environment and driving consistent results.
sitive, productive work environment.
Overview
24
24
years of professional experience
Work History
Lead Supervisor
Remington Park Casino
Oklahoma City, OK
12.2025 - Current
- Supervised daily operations to ensure compliance with gaming regulations and service standards.
- Trained and mentored staff, fostering a collaborative and high-performance team environment.
- Implemented process improvements, enhancing operational efficiency and customer satisfaction.
- Coordinated scheduling and resource allocation to optimize workforce productivity during peak hours.
Hot Bar Manager
Whole Foods Market
03.2025 - Current
- Prepping, cooking, serving and maintaining the Hot Bar service for 250 – 1000 patrons daily
- Maintaining inventory to sustain the demand of product for the public
- Overseeing quality control of all foods (Temperatures, safety, food quality per OSHA requirements)
- Generating $10 - $15K/Daily, $70K - $105K/Weekly in total revenue during slow season.
General Manager
The Urban Wood Company
06.2024 - 02.2025
- Running day to day operations (Quickbooks, Inventory, Sales, Shipping/Receiving, etc.)
- Designing custom made projects for commercial and residential clients
Golf Shop Front Assistant
Lake Hefner Golf Course
03.2024 - 06.2024
- Assisting with Tee times and organizing tournaments for charitable organizations
- Maintaining and organizing inventory for the golf shop
Sales and Retention Specialist
Vyve Broadband
01.2022 - 10.2023
- Increased Footprint over 14 states
- Saving Clients and adding new clients to increase overall revenue
General Manager
Vintage Reclaimed Lumber
10.2019 - 01.2022
- Selling, designing, bookkeeping, and day to day projects and operations
Odd Jobs
Caretaker for Father and Mother
07.2014 - 07.2019
- Moved to take care of my Father and Mother while they both battled cancer.
- I worked odd jobs to help make ends meet (i.e., Bartender/server Charleston's, helped a family friend with some marketing tactics for his business).
Loyalty and Retention Specialist
Cox Communications
09.2009 - 06.2014
- Top 20% in disconnection rate in the country.
- Low lost dollars per call percentage (-22%)
- Creating customized solutions to best fit customers' needs
- Increasing and maintaining monthly recurring costs
- Offering new products and services to new and current customers
- One of two agents selected to run Cox Home Security 'Corporate Welcoming Committee' pilot program achieving 120% of plan on consults in only two months. (First one in country)
- Working with the Northeast Account Services department to train and advise for Retention and Loyalty positions.
- Part-Time acting Rep On Duty to assist current Oklahoma City Retention representatives on a daily basis to resolve and ascertain any concerns with customers.
- Chosen to pilot call center virtualization.
Respiratory Sales Representative
Sepracor Pharmaceuticals/Publicis Selling Solutions
07.2008 - 03.2009
- Managed accounts of more than 135 doctors
- Promoted and sold Omnaris, Alvesco, Xopenex, and Brovana
- Increased overall market share by 35%
- New product launch for Alvesco Sept. 2008 increasing revenue by 25% in first quarter
- Provided continuous support and education to physicians and staff by administering ongoing programs and educational activities.
Pre-Sell Accounts Manager
Neighbors Executive Coffee Services
01.2006 - 04.2008
- Promoted to Sales Trainer for new hires (2007)
- Top Salesman of the Year for water service division, AquaSource Water, (2007)
- Top Overall Salesman of the Year Award, (2007) – coffee, water
- Acknowledged for maintaining existing customers
- Maintaining excellent customer relationships
- Business networking programs and tradeshows
Sales Manager
ISSG
03.2005 - 01.2006
- Increased overall revenue for company by 30%
- Supervised and integrated complete technological solutions for both commercial businesses as well as high-end residential homes
Account Executive - Level 4
Ikon Office Solutions
04.2002 - 03.2005
- Consistently met sales goals and objectives
- Generated revenue to maintain 110% YTD of plan ($57,500 monthly quota)
- Extensive sales training encompassing all levels of sale cycle within a Fortune 500 environment
- Establishing, building, and maintaining strategic accounts in the Central & Western Oklahoma territory
- Illustrated return-on-investment organizations through cost-efficient and time efficient solutions to all. Developed and delivered cutting edge presentations to C-level clientele
Education
B.S. - Advertising/Public Relations, emphasis in Marketing
Texas Christian University
08.2000
Masters of Business Administration - Healthcare Management
University of Phoenix
Skills
- Team management
- Motivational techniques
- Employee engagement
- Priority management
Timeline
Lead Supervisor
Remington Park Casino
12.2025 - Current
Hot Bar Manager
Whole Foods Market
03.2025 - Current
General Manager
The Urban Wood Company
06.2024 - 02.2025
Golf Shop Front Assistant
Lake Hefner Golf Course
03.2024 - 06.2024
Sales and Retention Specialist
Vyve Broadband
01.2022 - 10.2023
General Manager
Vintage Reclaimed Lumber
10.2019 - 01.2022
Odd Jobs
Caretaker for Father and Mother
07.2014 - 07.2019
Loyalty and Retention Specialist
Cox Communications
09.2009 - 06.2014
Respiratory Sales Representative
Sepracor Pharmaceuticals/Publicis Selling Solutions
07.2008 - 03.2009
Pre-Sell Accounts Manager
Neighbors Executive Coffee Services
01.2006 - 04.2008
Sales Manager
ISSG
03.2005 - 01.2006
Account Executive - Level 4
Ikon Office Solutions
04.2002 - 03.2005
Masters of Business Administration - Healthcare Management
University of Phoenix
B.S. - Advertising/Public Relations, emphasis in Marketing
Texas Christian University