Kourtney Downey

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.

•Assisted in training new hires, sharing best practices, and providing support for

their integration into the team.

•Assisted in developing new curriculum materials to enhance overall learning

experiences for new hires.

•Empowered employees to take charge of their learning paths with personalized

development plans.

Maintained a clean, organized, and professional work environment.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.

• Answer phones and take reports
• Report information to proper agencies
• Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

• Explain client intake information in a caring and respectful manner
• Helped ensure quick, easy, and safe distribution of food, clothing, school supplies and other resources
• Provide data input of confidential client information, maintaining strict confidentiality
• Create and maintain accurate records and run monthly reports.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.