Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Hammond

Henderson,North Carolina

Summary

Dynamic customer service professional with proven success at Everise, adept at resolving conflicts and enhancing customer loyalty through empathy and active listening. Skilled in data entry and complaint handling, I excel in high-pressure environments, consistently delivering satisfactory outcomes while fostering team collaboration and maintaining meticulous documentation.

Overview

7
7
years of professional experience

Work History

Customer Service Representative WFH

Everise
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cashier

Walmart
03.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Retail Merchandiser

TNG Retail Services
07.2021 - 01.2023
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Arranged consistent shelves, bins, and racks at 2 locations by following established planograms.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Stocked shelves to match planogram images and instructions.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Sales Associate

Bealls Store
10.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Stocker Associate

Roses, Variety Wholesalers
04.2018 - 10.2018
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Increased efficiency in restocking shelves by promptly unloading delivery trucks upon arrival.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Assisted customers in locating products, providing excellent customer service and driving repeat business.

Education

High School Diploma -

Northern Vance High
Henderson, NC
06-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Relationship building
  • Problem resolution
  • Complaint handling
  • Microsoft Excel
  • Documentation
  • HIPAA compliance
  • Empathy and patience
  • Problem-solving
  • Cash handling
  • Customer assistance
  • Heavy lifting
  • Shelf stocking
  • Positive attitude

Timeline

Customer Service Representative WFH

Everise
04.2024 - 10.2024

Cashier

Walmart
03.2023 - 06.2023

Retail Merchandiser

TNG Retail Services
07.2021 - 01.2023

Sales Associate

Bealls Store
10.2018 - 10.2019

Stocker Associate

Roses, Variety Wholesalers
04.2018 - 10.2018

High School Diploma -

Northern Vance High

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