Tami Huff
Decatur,GA
Summary
Experienced professional with a strong background in customer service and office administration, leveraging expertise gained from working at Dekalb County Government and other reputable organizations. Proficient in Microsoft Office and typing at a speed of 45 WPM, resulting in enhanced client satisfaction and operational efficiency. Recognized for consistently delivering exceptional customer care and possessing excellent problem-solving skills, consistently exceeding performance targets.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Wfh
Division of Family and Children Services
12.2019 - Current
- Aid clients with Snap and Medicaid application processes.
- Facilitated client case approvals and terminations.
Customer Service Representative/ Call Center
Dekalb County Government
03.2016 - 12.2019
- My responsibilities included to manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Customer Service/ Cashier
Kroger Corporation
07.2017 - 07.2018
- Offered guidance and advice to enhance customer satisfaction.
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Administrative Assistant/Receptionist
Dekalb Family Medicine
01.2014 - 03.2016
- Delivered top-tier service to members, healthcare providers and medical facilities.
- Liable for concise proficiency as a customer advocate
- Daily routine included greeting patients regularly, receiving phone calls regarding medical procedures, appointment maintenance, new patient set-up, record keeping w/filing, verifying clients' insurance before procedures and testing patients for artery build up w/ data entry
- Experience in Excel and word processing
Customer Accounting Executive
Comcast Corporation
06.2010 - 12.2013
- Promoted Comcast's products and services with an emphasis on quality.
- Ultimately, aligning package features, benefits and pricing with each customer's unique needs
- Precise conflict resolution by way of active listening, empathy and professionalism
- Troubleshooting of all product lines and articulating any relevant information before, during & after the process
Education
High school or equivalent -
Continental Academy
07.2004
Skills
- CUSTOMER SERVICE
- TYPING
- 45 WPM
- EMR
- VASCULAR
- MICROSOFT OFFICE
- Microsoft Word
- Call Center
- Customer Care
- CSR
- Customer Support
- Data entry
- Office Administration
- Word Processing
- Help Desk
- Desktop Support
- Microsoft Windows
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative Wfh
Division of Family and Children Services
12.2019 - Current
Customer Service/ Cashier
Kroger Corporation
07.2017 - 07.2018
Customer Service Representative/ Call Center
Dekalb County Government
03.2016 - 12.2019
Administrative Assistant/Receptionist
Dekalb Family Medicine
01.2014 - 03.2016
Customer Accounting Executive
Comcast Corporation
06.2010 - 12.2013
High school or equivalent -
Continental Academy