MYKALA WHITE
MONROE,LA
Summary
Dynamic customer service professional with extensive experience at State Farm, adept at conflict resolution and relationship building. Proven track record of enhancing customer satisfaction and loyalty through empathetic complaint handling and effective communication. Proficient in data entry and Microsoft Excel, consistently contributing to sales growth and a positive work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative WFH
State Farm
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Receptionist Administrator
OUACHITA COUNCIL ON AGING
07.2019 - 08.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
OUACHITA PARISH HIGH SCHOOL
Monroe, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Microsoft Excel
- Conflict resolution
- Complaint handling
- Computer proficiency
- Appointment scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative WFH
State Farm
08.2021 - Current
Receptionist Administrator
OUACHITA COUNCIL ON AGING
07.2019 - 08.2021
OUACHITA PARISH HIGH SCHOOL