Kourtney Jones
Red Oak,TX
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Amazon
Remote, Texas
12.2020 - 10.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Managed payroll processing by verifying timesheets and ensuring accuracy of payments.
- Developed and maintained HR policies and procedures.
- Processed, verified and maintained personnel related documentation, including grievances, classifications and employee leave of absence.
- Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
- Managed over 50 employee calls a day.
Mail Carrier
United States Postal Service
Dallas, TX
03.2014 - 05.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Picker & Packer
Kohls Warehouse Distribution
DeSoto, TX
10.2013 - 03.2014
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Managed over 100 orders a day
Education
High School Diploma -
Life School Waxahachie
Waxahachie, TX05.2012
Skills
- Records Preparation
- Payroll Administration
- Critical Thinking
- Active Listening
- ID Verification
- Microsoft Office
- Kronos
- ADP Software
- Managed High Call Volumes
- Order Fulfillment
- Inbound & Outbound Calling
- Complaint Resolution
Timeline
Human Resources Assistant
Amazon
12.2020 - 10.2022
Mail Carrier
United States Postal Service
03.2014 - 05.2015
Picker & Packer
Kohls Warehouse Distribution
10.2013 - 03.2014
High School Diploma -
Life School Waxahachie
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