Kourtney Lane
Humble,TX
Summary
Proven Administrative Assistant with a track record of enhancing customer service and back-office operations at SureCare Rx. Expert in bookkeeping and multi-line phone systems, I excel in streamlining processes and surpassing sales goals by over 20%. Skilled in delivering outstanding support and improving customer retention through effective problem-solving and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
SureCare Rx
The Woodlands, TX
01.2018 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered questions from customers regarding products and services offered by the company.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors and provided general information about the company.
Administrative Assistant
SureCare Rx
The Woodlands, TX
01.2018 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Composed, edited, and typed complex memos and reports with job-related software.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
Customer Care Agent
Humana
Humble, TX
03.2022 - 07.2024
- Troubleshoot technical problems related to products or services provided by the company.
- Processed customer account changes with proprietary software.
- Surpassed sales goals through the implementation of successful marketing strategies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Certified Nursing Assistant -
Gary Job Corps
San Marcos, TX06-2010
High School Diploma -
Gary Job Corps
San Marcos, TX02-2009
Skills
- Bookkeeping
- Scheduling
- Back office operations
- Multi-line telephone systems
- Multi-line phone proficiency
Accomplishments
Caregiver of the year
December 2022
- I'm very dependable
- Dedicated to giving exceptional care
- I was always on time
- I am Team Player
- I love making a difference in people's lives
Certification
CPR Certification 2023
Languages
English
Professional
References
References available upon request.
Timeline
Customer Care Agent
Humana
03.2022 - 07.2024
Administrative Assistant
SureCare Rx
01.2018 - Current
Administrative Assistant
SureCare Rx
01.2018 - Current
Certified Nursing Assistant -
Gary Job Corps
High School Diploma -
Gary Job Corps
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