WENDY FABIAN
Fort Myers,Fl
Summary
Productive and focused Administrative leader offering 10+ years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Columbia University Anesthesia Department
New York, NY
01.2019 - 08.2021
- Worked Remotely for 2 years.
- Assist the Division Chief with administrative work ( Worked remotely.
- Responsible for meeting and event arrangements and International travel arrangement for speaker guests.
- Drafting and coordinating official correspondence, agendas, letters of recommendation, and other editing and writing assignments and research papers.
- Schedule fellowship candidates interviews with faculty and collected all necessary documents/applications.
- Responsible for managing calendars and schedule including domestic and international travel, in addition to processing all reimbursements in a timely fashion.
- Work with the Chief and Communications Officer to ensure all updates necessary on the websites are done.
- Handle the purchasing process for our research lab.
- Schedule and plan monthly update meetings between Faculty and staff and take minutes.
- Developed and updated computerized records management systems to effectively store, process and report on medical data.
- Monitored patient care service delivery to implement quality improvements.
- Developed and implemented organizational policies and procedures for facility or medical unit.
- Inspected facilities and recommended changes to improve the facility’s readiness and level of compliance.
- Answered incoming calls and directed messages to correct party.
- Supported front office staff by providing word processing of correspondence and reports.
- Scheduled meetings and assisted in making travel arrangements.
- Filed and retrieved documents, introducing more efficient filing system adopted by company.
- Greeted visitors and escorted them to their destinations.
- Worked on special projects, taking lead on important project initiatives.
- Gained valuable skills by learning how to create spreadsheets and use pivot tables.
- Organized conferences and special events, including setting up the catering and preparing all supporting materials.
- Documented payments and expenses to keep financial records current.
- Updated office calendar with new meetings, events and appointments to avoid overbooking.
- Oversaw appointment scheduling and calendar maintenance for 2 -member team.
- Supported Chief’s by handling day-to-day needs and special projects with good multitasking and research skills.
Executive Assistant
Columbia University Mailman School of Public Health
New York, NY
07.2018 - 01.2019
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar for client appointments.
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Restocked office and break room supplies to maximize team productivity.
- Managed daily financial tasks such as invoices, reports and proposals.
- Made travel arrangements and reservations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Administrative Assistant
Columbia University
03.2017 - 03.2018
- Maintained records through filing, retrieval, retention, storage, coding, updating and destruction.
- Typed correspondence, memos, reports, minutes and other documents from dictation or handwritten copy and may compose routine correspondence and memoranda.
- Proofread typed materials and make corrections, as needed.
- Screened and scheduled patient appointments, schedule referrals of special testing or doctor’s visits, and keep record of patient billing for submission.
- Made travel, accommodation and/or transportation arrangements.
- Scheduled and maintained calendar for meetings and/or appointments and conference rooms.
- Answered questions from patients, clerical staff and insurance companies which included: Identified and resolved patient billing complaints.
- Prepared, reviewed and sent patient statements.
- Evaluated patient’s financial status and established budget payment plans.
- Followed and reported status of delinquent accounts.
- Supported 7 psychiatrist, 13 therapist and 2 group leaders.
- Called insurance to obtain and verify medical/prescription authorizations.
- Submitted reimbursements/petty cash.
- Ordered supplies and maintained invoices up to date.
Administrative Assistant
Columbia University Medical Center, Emergency Medicine
08.2015 - 07.2018
- Assist the Emergency Medicine Department Administrator and Chief’s Executive Assistant.
- Assist HR with administering Academic and Clinical Appointments to faculty.
- Assist with revenue cycle improvement initiatives; government and managed care credentialing.
- Identify documentation for patients and health insurance refund request and process accordingly.
- Billing credentialist – enroll all new hires in insurances and maintain their enrollment.
- Manage vendor accounts and accounts payable/ Manage ACBM Refunds.
- Answer patient phone calls, direct patients, assist patients with their bills.
- Reconcile all tools/ and equipment used during procedure for reporting and billing.
- Oversee receptionist area, including VIPs, vendors, patients and job candidates.
Customer Service Billing Representative
Columbia University, Office of Alumni and Development
Fort lee, New Jersey
08.2014 - 08.2017
- Displayed strong telephone etiquette, effectively handling difficult calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Answered 30+ inbound calls per day and directed to individuals or departments.
Accounts Receivable Representative
Columbia Doctors CRO Office
Fort lee, New Jersey
10.2014 - 08.2015
- Assisted Vendor’s with medical records requests.
- Established at least 90 caseloads a day.
- Screened patients for payment information and insurance verification.
- Conducted insurance collections, and posted payments to patient’s account including cash and credit payment methods.
- Updated Patient’s account once payment has been received.
- Assisted manager with clerical duties and updated master files in excel spread sheets.
- Assisted with new hire UNI requests forms and sent off for activation.
- Sent litigation forms to departments for authorization for initiation of legal proceedings, once confirmation received, forwarded forms to law office.
- Insurance verification/collecting copay’s, deductibles, and co-insurances.
- Performed accounts receivable and accounts payable duties.
- Offered internal customer service to clinical and non-clinical staff members.
- Created payment plans that are beneficial to the department and the patients.
- Researched payment issues that result in refunds to either the patient or an insurance company.
- Reviewed electronic office visit notes in order to release charges.
- Corresponded with Physicians, Physical Therapist, Nurses, and Secretaries to make any adjustments in order to complete encounters in a timely manner.
- Obtained Workers Compensation and No-Fault details then submitted claims along with supporting notes to various carriers.
Patient Financial Advisor/CAC
Betz-Mitchell, New York-Presbyterian Hospital
New York, NY
10.2013 - 01.2014
- Established at least 50 caseloads a day.
- Screened patients for payment information and insurance verification.
- Identified uninsured patients by searching through the hospital registry and contacting the patient during treatment, in-patient stay or at home after discharge via direct phone call.
- Conducted insurance collections, and posted payments to patient’s account including cash and credit payment methods.
- Assist patients with information of payment options, filling claims to patients’ insurance once obtained, assist the uninsured with an Emergency NYS Medicaid application or the NY-Presbyterian Hospital financial assistance program form, if qualified.
- Prepare all forms and supporting documentation and filling them with Medicaid or hospital.
Office Assistant/ Manager
Coogan's Restaurant Irish Pub
New York, NY
09.2007 - 12.2013
- Assisted in Managing the daily operation of a high volume, fast paced Restaurant and Bar.
- Accomplished human resources objectives by recruiting, training, and assigning staff.
- Contributed in appraisals by monitoring and reporting to senior management; and disciplined employees in violation of policies and procedures; also responsible for managing the schedule and assisted with Payroll.
- Handled customer inquiries and/ or complaints.
- Other office responsibilities entailed basic bookkeeping, accounts payable and banking transactions.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
- Monitored office inventory to maintain supply levels.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained team members.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked with chefs to prepare custom menus, including meals and beverages.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Front Desk
Clinic, Vida Guidance Center Psychiatrist Office
Bronx, NY
07.2009 - 09.2010
- Assisted over 250 patients in a fast pace Psychiatric office for 4 Adult Psychiatrist or 4 Pediatric Psychiatrist, and 1 director simultaneously.
- Scheduled clinical office appointments and academic/ business meetings for the Chairman.
- Verified insurance eligibility, benefits, and obtained authorizations through E-paces.
- Posted payments to patient accounts.
- Obtained signatures from patients and physicians for financial documents and internal and external invoices.
- Outreach administrative, reach out to patients and tell them about new programs, help them enroll in Medicaid or housing programs.
- Refer them to therapy groups or other doctors, and remind them of appointments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled and confirmed appointments.
Education
GED -
Bronx Community High School
Bronx, NY04.2009
Bachelor of Science - Operations Management in Health Care
University of Phoenix
Phoenix, AZ12.2023
Skills
- Recordkeeping and bookkeeping
- AR/AP
- Workers' compensation knowledge
- Check processing
- Accounting support
- Excel spreadsheets
- CRM and office management software
- Meeting planning
- Records management systems
- PC proficient
- Types 45 WPM
- Transporting files
- Travel administration
- Inventory systems
- Microsoft
- Data entry documentation
- Timeline Planning and Management
- Technologically savvy
- Insurance eligibility verification
- QuickBooks
- Strong interpersonal skills
- Bookkeeping
- Appointment scheduling
- Data entry
- Scheduling and calendar management
- High-energy attitude
- Inbound and Outbound Calling
- Call Center Operations
- Clerical support
Languages
Fluent in Spanish and English both written and verbal
References
References Available Upon Request
Timeline
Administrative Assistant
Columbia University Anesthesia Department
01.2019 - 08.2021
Executive Assistant
Columbia University Mailman School of Public Health
07.2018 - 01.2019
Administrative Assistant
Columbia University
03.2017 - 03.2018
Administrative Assistant
Columbia University Medical Center, Emergency Medicine
08.2015 - 07.2018
Accounts Receivable Representative
Columbia Doctors CRO Office
10.2014 - 08.2015
Customer Service Billing Representative
Columbia University, Office of Alumni and Development
08.2014 - 08.2017
Patient Financial Advisor/CAC
Betz-Mitchell, New York-Presbyterian Hospital
10.2013 - 01.2014
Front Desk
Clinic, Vida Guidance Center Psychiatrist Office
07.2009 - 09.2010
Office Assistant/ Manager
Coogan's Restaurant Irish Pub
09.2007 - 12.2013
GED -
Bronx Community High School
Bachelor of Science - Operations Management in Health Care
University of Phoenix