Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kourtney McDonald

Cottageville,SC

Summary

Dedicated to delivering exceptional service and support with a thorough understanding of patient needs and conflict resolution strategies. Strong communication skills and proficient at efficiently solving complex problems. Committed to building positive relationships and increasing patient satisfaction through dedicated efforts.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bee City Zoo
05.2023 - Current
  • Greeted and assisted visitors, ensuring a friendly and welcoming environment
  • Managed cash register operations
  • Resolved customer issues with professionalism and empathy
  • Maintained cleanliness and organization
  • Provided basic safety information and responded to minor incidents
  • Assisted with school groups, special events, and crowd control

Clinical Experience as CNA

Veterans Victory House
10.2024 - 12.2024
  • Provided compassionate care to residents, enhancing their quality of life and well-being.
  • Assisted with daily living activities, promoting independence and dignity among veterans.
  • Monitored vital signs and documented changes, ensuring accurate health records for review.
  • Collaborated with nursing staff to develop personalized care plans, addressing individual needs effectively.

Education

High School Diploma -

Colleton County High School
Walterboro, SC
05.2025

Skills

  • Patient Care
  • Compassion and empathy
  • Basic life support
  • Vital Signs monitoring
  • Upholding cleanliness standards
  • Clear, professional verbal communication
  • Time management and multitasking
  • Team collaboration
  • Customer service
  • Active listening
  • Data entry
  • Flexibility and adaptability

Certification

  • Certified Nursing Assistant (CNA)
  • Basic Life Support (BLS) Certified

Timeline

Clinical Experience as CNA

Veterans Victory House
10.2024 - 12.2024

Customer Service Representative

Bee City Zoo
05.2023 - Current

High School Diploma -

Colleton County High School

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