Kourtney McGill
Land O' Lakes,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly organized and detail-oriented with excellent communication skills. Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to successfully fill the role on your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MSR CUSTOMER RELATIONS
MCNA Dental
, FL
10.2023 - Current
- I've Gained an ample amount of knowledge as far as dental, CARC and CDT codes, the placement of teeth, claims and billing, pre-authorizations and customer relations in general. I educated member of plan benefits and services. Assisted with filing grievances and complaints, verifying enrollment with facilities, etc.
- Implemented strategies to increase customer loyalty and retention rates.
- Managed customer accounts to ensure that all queries were resolved promptly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Investigated escalated issues from customers regarding their experiences with products or services.
- Compiled monthly performance metrics related to customer relationships activities.
Sales Associate/ Mixologist
Sullivans Steakhouse
Little Rock , AR
03.2022 - 12.2022
- Operated cash register and POS to handle purchases, gift cards, and reward redemptions for customers
- Followed checklist to complete retail store opening and closing activities
- Encouraged customers to make additional purchases and suggested relevant items
- Engage with guests to understand and anticipate customer service needs
- Handled customer complaints and inquiries in a courteous and efficient manner
- Promoted benefits of store credit cards and customer loyalty programs
- Greeted customers warmly and offered assistance
Customer Service Agent
Kforce
Tampa , FL
06.2020 - 11.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Updated and maintained database with accurate customer information and timely data entry
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Mixologist
Queens hospitality
St Petersburg , FL
03.2021 - 10.2021
- Checked identification of customers to verify age requirements for purchase of alcohol
- Arranged bottles and glasses to create attractive displays
- Suggested additional items to customers to increase bar sales
- Displayed and retained extensive knowledge of liquor, wine, and beer
- Answered questions about menu selections and made recommendations
- Collected money for drinks served and took beverage orders from serving staff or directly from patrons
- Followed bar recipes to deliver consistent drink quality and control costs
- Served snacks or food items to customers seated at the bar
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals
- Sliced and pitted fruit for garnishing drinks
- Worked with coworkers to complete tasks
Server
Winghouse Bar and Grill
Tampa , FL
07.2017 - 03.2021
- Conducted daily side-by-side training with servers to ensure they are following all protocols and procedures accurately
- Learned new menu items and company policies to properly train waitstaff
- Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment
- Followed food safety standards and systems to reduce food contamination
- Served as positive role model and mentor for restaurant waitstaff
- Guided guests through menu items to promote ultimate dining experience
- Exercised focus and concentration to keep track of tables and remember orders
- Memorized menu to help diners make informed meal choices
- Monitored food and beverage levels to satisfy customer needs
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Attended company and restaurant required trainings and meetings, improving skills
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Resolved customer complaints and inquiries in a timely manner
- Processed payments and completed register transactions accurately
- Greeted and accommodated guests, building positive experience from first interaction
Education
High School Diploma -
East Lake High School
06.2016
Skills
- Sales Training
- Money Handling
- Sales Expertise
- Excellent People Skills
- Customer Service
- Product and Service Sales
- Guest Relations
- Verbal Communication
- Product Promotion
- Multitasking Strengths
- Time Management
- Microsoft Office
Certification
- Nail Technician
- Final Expense license
Timeline
MSR CUSTOMER RELATIONS
MCNA Dental
10.2023 - Current
Sales Associate/ Mixologist
Sullivans Steakhouse
03.2022 - 12.2022
Mixologist
Queens hospitality
03.2021 - 10.2021
Customer Service Agent
Kforce
06.2020 - 11.2022
Server
Winghouse Bar and Grill
07.2017 - 03.2021
High School Diploma -
East Lake High School
- Nail Technician
- Final Expense license
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