- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness
- Cooking
- I enjoy helping others and giving back to the community
- Animal Care
- Running
Kourtney Neukam
Vevay,US
Summary
Detail-oriented individual with exceptional communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills within law enforcement. Carries a positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Special Deputy
Jefferson County Sheriff's Office
Madison, IN
01.2025 - Current
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Managed conflict resolution among team members, maintaining a positive workplace culture.
- Coordinated communication between departments to ensure alignment on goals and objectives.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Increased productivity by developing comprehensive project timelines and monitoring progress closely.
- Observed jail and inmate activity to maintain order and safety.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Checked vehicle equipment for proper functioning prior to use.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Military Police Officer
United States Army
Monticello, IN
05.2021 - Current
- Directed and controlled crowds and organized and recorded facts in order to prepare incident reports at base functions.
- Increased the efficiency of operational planning by directing dispatch movement for security response.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Was in charge of emergency response security, which included removing hazards and potential threats.
- Increased the efficiency of operational planning by directing dispatch movement for security response.
- Used effective negotiation techniques to defuse hostile situations.
- Provided security on an as-needed basis, which helped to reduce risk.
- Developed and maintained the unit's daily personnel accountability report for ten soldiers.
- Automated the communications management system to ensure goal achievement by ensuring organization.
- Was in charge of enforcing military rules and regulations.
- Trained and instructed subordinates and supported units on hazard training.
- Was in charge of local security and route clearance for high-ranking officials who were visiting.
- Identified and resolved complex problems that impacted operations management and objectives in a proactive manner.
- Was in charge of safeguarding the lives and property of two military installations.
- Enforced military laws and regulations to maintain order and discipline within assigned areas.
- Trained and mentored junior personnel on operational procedures and emergency response protocols.
- Collaborated with local law enforcement agencies to enhance community relations and ensure public safety.
- Developed security plans for events, assessing potential risks and implementing preventive measures.
- Supervised patrol operations, ensuring compliance with regulations and effective resource allocation.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Provided security support for high-profile events, ensuring the safety of all attendees, including high-ranking officials and dignitaries.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $50,000
Manager & Bartender
Riveroak Chophouse
Madison, IN
05.2024 - 03.2025
- Managed daily operations to enhance service quality and customer satisfaction.
- Implemented staff training programs to improve team performance and operational efficiency.
- Developed and maintained budgets, ensuring cost-effective resource allocation.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Established strategic partnerships with local suppliers to enhance product offerings and quality.
- Led menu development initiatives, focusing on seasonal ingredients and customer preferences.
- Monitored compliance with health and safety regulations, fostering a safe dining environment.
- Analyzed customer feedback to drive continuous improvement in service delivery standards.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Jailer
Jefferson County Sheriffs Office
Madison, IN
12.2023 - 06.2024
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular inspections to maintain safety and security within the facility.
- Managed inmate records and documentation in accordance with established protocols.
- Collaborated with law enforcement agencies to facilitate inmate transport and processing.
- Developed and implemented safety procedures to enhance overall operational efficiency.
- Trained new staff on policies, procedures, and emergency response protocols.
- Resolved conflicts among inmates through effective communication and de-escalation techniques.
- Analyzed incidents to identify trends and recommend improvements for facility operations.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Fostered positive relationships with community partners including law enforcement agencies, courts, and social service organizations for seamless coordination of inmate care.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Oversaw conduct of 150 prisoners to prevent escapes or violent behavior.
- Examined incoming and outgoing mail to detect contraband.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Assisted in reducing recidivism rates by providing support for inmates transitioning back into society upon release.
Firefighter
Station #3
Madison, IN
08.2019 - 09.2023
- Frequently lifted up to 200 pounds in the course of extinguishing fires and treating injured persons.
- Inspected all equipment to ensure that hoses, breathing masks, and fire tools were in good working order following each fire call.
- Laid out and connected hoses to fire hydrants to fight fires.
- Worked at fire scenes, laying and connecting hoses, holding nozzles and directing water streams, raising and climbing ladders, and using pike poles, smoke ejectors, and forcible entry tools, among other things.
- Provided first aid and medical treatment to those injured in car accidents and fires.
- Assessed areas after putting out fires in order to identify and suppress hotspots.
- Provided accurate written and verbal reports to hospital emergency departments on patient care.
- Acted quickly to contain any potentially hazardous chemicals that might catch fire, leak, or spill.
- Was in charge of overseeing and coordinating the tactical methodology used in dealing with emergencies and other situations.
- Rescued people from dangerous situations and provided emergency assistance for both minor and major issues.
Server
Capital Ale House
Fairfax, VA
08.2022 - 05.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
- Answered phones and completed financial transactions for other team members.
- Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Kept track of the event's finances, including initial deposits, payments due, and balances at the end.
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
- Made sure that the kitchen was kept clean and free of debris and water.
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs.
- Cashed out customers using cash registers and credit card machines, handling up to $[Number] in cash per event.
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
- Assisted fellow serving staff by delivering meals and special requests to satisfy guests.
Server/ Bartender
Bad Apple Macs
Madison, IN
08.2019 - 05.2023
- Helped servers with specialty drink orders by quickly preparing on-demand items.
- Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
- Double-checked customers' drinking age requirements by looking over their photo identification.
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
- Researched emerging industry trends to develop creative bar menus and drink recipes.
- Kept track of bar stock levels and promptly replenished low materials to avoid shortages.
- Took customer orders and took advantage of opportunities to sell specialty drinks and foods.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
Switzerland County EMS
Dearborn County Hospital Heliport
Lawrenceburg, IN
01.2022 - 05.2022
- Assisted fire victims with rescue and emergency medical care.
- Performed emergency diagnostic procedures, such as stomach suction, airway management, and heart monitoring, to treat patients.
- Was available for on-call care at all hours of the day and night.
- Assisted elderly patients with all daily living tasks in order to improve their quality of life.
- Checked documents for compliance with requirements and information accuracy.
- Bathing, dressing, hygiene, and grooming were all things I helped patients with.
- Bathing, dressing, feeding, lifting, and transferring residents were all tasks I assisted with.
Jefferson County Prosecutors Office Internship
Jefferson County Prosecutor’s Office
Madison, IN
01.2021 - 05.2021
- Had an excellent attendance record and was always on time for work.
- Interpreted laws, rulings, and regulations for individuals and businesses.
- Conducted comprehensive legal research to inform case preparation and strategy development.
- Collaborated with law enforcement agencies to gather evidence and witness testimonies for cases.
- Analyzed the likely outcomes of cases using legal precedents.
- Devised trial strategies that were specific to each case.
Education
Bachelor of Science - Criminology, Forensic Psychology
George Mason University
Fairfax, VA01-2023
Associate of Science - Criminology
Ivy Tech Community College
Madison, IN01-2021
Firefighter Certification Course - Fire Science
Southeastern Career Center
Versailles, IN01-2021
High School - undefined
Madison Consolidated High School
Madison, IN01-2021
Skills
- Team management
- Integrity and ethics
- Self-defense techniques
- Community relations
- Safe weapons usage
- Operational improvement
- Communications
- Weapons training
- Investigative skills
- Physical fitness
- De-escalation techniques
- Prisoner transport
- Court proceedings
- Incident response
- Inmate processing
- Defensive tactics
- Public relations understanding
- Investigative procedures
- Natural leader
- Creative problem solving
Accomplishments
Presidential Inauguration 60
January 2025
- Supported local law enforcement with crowd control.
- Performed antiterrorism efforts to maintain public safety
JTF Southern Border Mission
October 2025-July 2026
- Flex Team Member
- Assisted Border Patrol and Department of Homeland Security with 27 Illegal Immigrant Apprehensions
- Assisted with searches, seizures, and drone operations
- Assisted in the interrogation of Illegal Immigrants
- Assisted in special operations of house searches and vehicle pursuits.
Affiliations
Pi Beta Phi Sorority, George Mason University
Certification
- HAZMAT 1ST RESPONDER OPERATION, MANDATORY FIREFIGHTER, FIREFIGHTER I / II
- First Aid/CPR Certified
Interests
Timeline
Special Deputy
Jefferson County Sheriff's Office
01.2025 - Current
Manager & Bartender
Riveroak Chophouse
05.2024 - 03.2025
Jailer
Jefferson County Sheriffs Office
12.2023 - 06.2024
Server
Capital Ale House
08.2022 - 05.2023
Switzerland County EMS
Dearborn County Hospital Heliport
01.2022 - 05.2022
Military Police Officer
United States Army
05.2021 - Current
Jefferson County Prosecutors Office Internship
Jefferson County Prosecutor’s Office
01.2021 - 05.2021
Firefighter
Station #3
08.2019 - 09.2023
Server/ Bartender
Bad Apple Macs
08.2019 - 05.2023
High School - undefined
Madison Consolidated High School
Associate of Science - Criminology
Ivy Tech Community College
Bachelor of Science - Criminology, Forensic Psychology
George Mason University
Firefighter Certification Course - Fire Science
Southeastern Career Center
Army Certificate of Achievement
Sixtieth Presidential Inauguration