Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Raaum

Juliaetta,ID

Summary

Adept at multitasking and organization, I significantly increased sales at Jojos Kendrick Cafe by upselling and ensuring customer satisfaction. As Deli Manager at Phils Family Foods, I excelled in POS system operation and relationship management, achieving high customer satisfaction ratings. My proactive approach and efficient handling of complaints have consistently enhanced dining experiences.

Overview

4
4
years of professional experience

Work History

Wait Staff Member

Jojos Kendrick Cafe
10.2023 - 09.2024
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Deli Manager

Phils Family Foods
06.2020 - 01.2022
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.

Education

GED -

Bonners Ferry High-school
Bonners Ferry, ID
05.2013

Skills

  • Strong multitasking
  • Efficient organization
  • POS System Operation
  • Professional Appearance
  • Food safety understanding
  • Handling Complaints
  • Memory retention
  • Order Management
  • Salesmanship
  • Cash Handling
  • Relationship Management

Timeline

Wait Staff Member

Jojos Kendrick Cafe
10.2023 - 09.2024

Deli Manager

Phils Family Foods
06.2020 - 01.2022

GED -

Bonners Ferry High-school

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Kourtney Raaum