Kourtney Robins
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
QC Kinetix
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Specimen Processing Coordinator
Mosaic Diagnostic (FKA Great Plains Laboratory)
08.2016 - Current
- Ensured accurate data entry by meticulously reviewing patient information and test orders in the laboratory information system.
- Acted as a key liaison between specimen processing department and clinical staff, ensuring seamless communication regarding patient specimens and test results.
- Trained new employees on proper specimen handling techniques, equipment operation, and laboratory safety protocols, fostering a culture of continuous learning and improvement.
- Consistently met and exceeded performance metrics, contributing to the overall success of the laboratory operations.
- Increased team productivity by effectively delegating tasks among staff members based on workload and skill level.
- Collaborated with cross-functional teams to resolve discrepancies, ensuring timely communication of results to healthcare providers.
Phlebotomist
University Health (TMC HH)
09.2019 - 10.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Laboratory Technician II
Children's Mercy Adele Hall Campus
01.2015 - 03.2017
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new associates in laboratory procedures and standards.
Medical Assistant Intern
Chira Chiropractic
03.2013 - 05.2013
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
Education
Graduate Certificate - Medical Assistant
Concorde Career College
Kansas City, MO05-2013
Graduate Certificate - License Practical Nurse- LPN
Concorde Career College
Kansas City, MO08-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- EMR / EHR
- Vital signs monitoring
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- IV Certified expected 08/2025
Timeline
Medical Assistant
QC Kinetix
10.2021 - Current
Phlebotomist
University Health (TMC HH)
09.2019 - 10.2020
Specimen Processing Coordinator
Mosaic Diagnostic (FKA Great Plains Laboratory)
08.2016 - Current
Laboratory Technician II
Children's Mercy Adele Hall Campus
01.2015 - 03.2017
Medical Assistant Intern
Chira Chiropractic
03.2013 - 05.2013
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- IV Certified expected 08/2025
Graduate Certificate - Medical Assistant
Concorde Career College
Graduate Certificate - License Practical Nurse- LPN
Concorde Career College
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