Kourtney Smith
16940 Jasmine Lane Orland Hills,IL
Summary
Methodical professional that focuses on providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
14
14
years of professional experience
Work History
Logistics Coordinator
C&L Transportation Solutions
Tinley Park, IL
01.2016 - Current
- Successfully handled logistics for a diverse clientele of more than 100 individuals and corporate accounts by coordinating with a team of 15 professional drivers.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Collaborated with internal teams to coordinate shipments between multiple locations.
Customer Account Specialist
Xfinity
Oakbrook, IL
01.2011 - 01.2016
- Excelled in call center environment by effectively forecasting and closing sales, resulting in increased revenues.
- Ensured customer satisfaction by successfully managing billing and technical support for 2,400 accounts annually.
- Attained the highest customer retention rating of 99.8% for FY 2020
- Managed 350-400 calls per month as the main point of contact, delivered floor support to a team of 300+ billing agents while upholding daily operational standards.
- Enhanced efficiency in office operations by automating tasks related to client correspondence, payment schedules, and data communications.
Education
Bachelor Degree of Arts - Communications Technology
Governor State University
University Park, IL.05-2009
Skills
- Customer Service
- Negotiation and Resolution
- Multi-task
- Training/Coaching
- Relationship Management
- Problem-solving
- Analytical and Critical Thinking
- Personalized Financial Reviews
Timeline
Logistics Coordinator
C&L Transportation Solutions
01.2016 - Current
Customer Account Specialist
Xfinity
01.2011 - 01.2016
Bachelor Degree of Arts - Communications Technology
Governor State University
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