Kourtney Thigpen
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness Gym
05.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Completed all tasks in compliance with company policies and procedures.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Team Member
Jimmy John's Sandwiches
01.2024 - 05.2024
- Kept assembly stations clean, organized, and safe to promote efficiency and team safety.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Guaranteed smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Learned all required recipe's and cleaning task quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Resort Vacation Inc. / Calendar Organizer
Resort Vacation Inc.
06.2023 - 08.2024
- File Documentation recording important details to fulfill designated appointments
- Organized, maintained and updated information in computer databases.
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
Sonic Drive-In /Skating Carhop
Sonic
07.2019 - 07.2021
- POS system usage
- Managed time effectively during busy periods to ensure all customers were served promptly without compromising service quality.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Resolved customer complaints promptly, addressing concerns professionally and courteously.
- Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.
- Handled cash transactions efficiently, ensuring accurate payment processing for each order.
- Adapted quickly to changing weather conditions or equipment issues while continuing to provide seamless service.
Education
Associate of Science - Electrical Engineering
Tarrant County College
2100 Southeast Pkwy, Arlington, TX 7601806.2026
High School Diploma -
James Bowie High School
2101 Highbank Dr Arlington, TX 7601806.2022
Skills
- Time Management
- Listening Skills
- Cash Handling
- Customer Service
- Appointment Scheduling
- File Organization
- Sensitive information handling
- Effective Planning
- Attention to Detail
- Basic Math
Twinsthigpen@gmail.com, Kourtney.thigpen@my.tccd.edu
Awards
- National Honor Society, 05/2020 - 06/2022
- Avid Award
Timeline
Front Desk Receptionist
Planet Fitness Gym
05.2024 - Current
Team Member
Jimmy John's Sandwiches
01.2024 - 05.2024
Resort Vacation Inc. / Calendar Organizer
Resort Vacation Inc.
06.2023 - 08.2024
Sonic Drive-In /Skating Carhop
Sonic
07.2019 - 07.2021
Associate of Science - Electrical Engineering
Tarrant County College
High School Diploma -
James Bowie High School
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