KOURTNI CAMPBELL
TEKsystems
Warner Robins,GA
1
Certification
5
years of professional experience
Catastrophe Claims Adjuster responding to high-volume property losses with rapid inspections, damage analysis, and settlement support. Coordinates contractors, cleaning firms, and emergency repairs while documenting findings for 8–15 claims per day and communicating next steps to claimants. Balances speed, accuracy, and service in surge environments where claims volume changes quickly.
Work History
Customer Service Representative
7 Months- Resolved customer inquiries regarding healthcare services and insurance eligibility.
- Educated customers on health plan benefits and coverage options.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Claims Adjuster
3 Months- Investigated complex claims by gathering evidence and collaborating with relevant parties.
- Reviewed policy coverage and assessed damages to ensure compliance with regulations.
- Collaborated with repair shops to assess vehicle damage and estimate repair costs.
- Evaluated auto claims to determine validity and coverage based on policy guidelines.
Customer Service Representative
1 Year 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained strong relationships with clients, enhancing overall satisfaction.
- Assisted in preparing detailed reports on pension fund performance for internal stakeholders.
- Reviewed and updated documentation related to pension plans, ensuring adherence to policies and regulations.
CAT Immediate Response
1 Year 2 Months- Investigated properties, classified damages and created estimates outlining repair costs.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Desk Adjuster
6 Months- Settled daily claims
- Revised policies to make sure they were compliant with company guidelines
- Negotiated cost of repair and or compensation with insured
- Processed salvage documents through salvage vendor and followed up on proceeds
Education
High School Diploma
Skills
Property damage assessment
Coverage analysis
Repair cost estimation
Claim negotiation
Catastrophe claim handling
Xactimate
Xact Analysis
Symbility
MS-Access
Vendor coordination
Certification
- Certified Licensed Adjuster
- Fl #W770273
- Ga #3535129
Timeline
Claims Adjuster
CRU Claims
09.2025 - 12.2025Read More
Customer Service Representative
TEKsystems
08.2025 - 03.2026Read More
Customer Service Representative
WNS Global Services
08.2023 - 04.2025Read More
CAT Immediate Response
Tower Hill
03.2022 - 05.2023Read More
Desk Adjuster
Sedgwick Claims Management
08.2021 - 02.2022Read More
Bay High School
High School Diploma
Read More