Summary
Overview
Work History
Education
Skills
Timeline
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Kourtnie Richardson

West Jordan

Summary

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

13
13
years of professional experience

Work History

Sales Representative

Colonial Life
10.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Streamlined sales process, reducing time from lead to close.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Restaurant Shift Manager

Pig Pen Saloon
12.2021 - Current
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Checked and monitored inventory levels to reorder items.
  • Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
  • Monitored daily cash flow, ensuring accuracy in transactions and deposits.
  • Enhanced dining experience by overseeing ambiance, from music selection to lighting.
  • Optimized seating arrangements during peak hours, maximizing available space and reducing wait times.
  • Motivated staff to perform at peak efficiency and quality.

Intake Coordinator

Intermountain Healthcare
06.2012 - 01.2015
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Enhanced office productivity by handling high volume of callers per day.
  • Improved efficiency within the department by prioritizing tasks and managing time effectively.
  • Improved client satisfaction scores with personalized attention during intake procedure.

Education

Health And Life Insurance License

XCEL Solutions - Life & Health Licensing
Online
10-2023

Cosmotology

Sherman Kendall Academy
Salt Lake City, UT
11-2011

High School Diploma -

Valley High School
Sandy, UT
06-2006

Skills

  • Customer relationship building
  • Interpersonal communication skills
  • Complex Problem-solving
  • Sales strategy development
  • Product and service sales
  • Customer retention
  • Negotiation tactics
  • Upselling and cross selling
  • Lead prospecting
  • Staff training
  • Performance tracking

Timeline

Sales Representative

Colonial Life
10.2023 - Current

Restaurant Shift Manager

Pig Pen Saloon
12.2021 - Current

Intake Coordinator

Intermountain Healthcare
06.2012 - 01.2015

Health And Life Insurance License

XCEL Solutions - Life & Health Licensing

Cosmotology

Sherman Kendall Academy

High School Diploma -

Valley High School

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Kourtnie Richardson