Kraig Hopf
Raleigh,NC
Summary
My experience spans multiple industries and roles, always with a focus on driving success, establishing and maintaining deep relationships. I am multifaceted with a very strong work ethic. Dog lover, part time poet.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Wandering Moose
Raleigh NC
04.2023 - 07.2024
- Managed grand opening of new business, trained employees and responsible for all monies tendered.
Bartender/Assistant Manager
Raleigh Elks Lodge
Raleigh NC
01.2023 - 04.2023
Account Manager
Dirty Hands
Raleigh, NC
10.2021 - 01.2023
- Grocery/Merchandising Natural Food and Specialty Retailer
- Developed relationships with store managers/personnel to achieve performance objectives at assigned stores within a geographic territory
- Activities centered on wall-to-wall sales coverage including problem solving related to out-of-stocks, schematic compliance, item and pricing surveys, promotion selling and product merchandising, resulting in incremental sales volume
- Effectively represented brands to ensure products were merchandised to the highest retail standards within the Dirty Hands Regional portfolio.
Grocery Team
Whole Foods
Raleigh, NC
11.2020 - 10.2021
- Responsible for receiving and preparing products
- Breaking down incoming deliveries, stocking shelves and maintaining back-stock
- Providing exceptional customer service
- Developed a strong knowledge of Whole Foods products
- Demonstrated an exceptional work ethic.
Yard Marshall L3
Amazon
Raleigh, NC
11.2020 - 06.2021
- Created a strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies
- Coordinated with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance
- Conducted daily coordination with station operation managers, upstream transportation partners and carriers to ensure all trailers arrive and depart on time, safely, and with zero defects
- Up to date knowledge of scheduled trailer appointments, monitor new releases and communicate with other departments
Fulfillment Associate L1
Amazon
Raleigh, NC
11.2017 - 11.2020
- Responsible for all aspects of in-bound logistic and performed production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task Assisted Site Manager in daily management of department, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers
- Held a key role in the transition to Ultra-Fast Fresh deli and produce.
Club General Manager/Event Coordinator
Raleigh Elks Lodge
Raleigh NC
04.2012 - 10.2016
- Responsible for marketing, staffing, organizing all event rentals at a much-desired location in North Raleigh
- Directly responsible for a documented 15% gain in revenue in less than one year
- Directly responsible for all accounting, daily receipts, and deposits
- Responsible for all aspects of the day-to-day operation of a full service country club, lodge, bar and event facility
- Market and create leads for event rentals
- Responsible for ordering and inventory of all club merchandise
- Worked closely with vendors to ensure excellent customer service
- Supervised club staff, including hiring, scheduling, and payroll
- Weekly electronic communication and organization of the nearly 400 active members of this non-profit, volunteer organization.
Customer Service
Dean A. Schaeffer Landscape Construction Inc
Raleigh NC
10.2011 - 04.2012
- Assisted in day-to-day operations of this landscape and hardscape company
- Included marketing and generating new project leads, design of both landscape and hardscape projects, supervising small teams and general labor.
Creative Writer
Train of Thought Marketing
Raleigh NC
05.2011 - 09.2011
- Responsible for creating and writing new copy for training documents, video and marketing material under strict and unyielding deadlines for one of the world's leading mobile phone manufacturers
- Proof read highly technical marketing materials in both English and Spanish with a zero tolerance for error under strict deadlines
- Creative design for video and print material.
QA/QC Engineering Specialist
Sound Technology Inc
Raleigh NC
01.2002 - 11.2009
- Secured and maintained vendor contacts on development ventures directly impacting the company’s fiscal health
- Managed the procurement of unique and difficult to find engineering polymers under strict timelines, while developing strong relationships with vendors and potential customers
- Purchased and allocated all injection molding materials
- Responsible for purchasing, managing and maintenance of a wide array of state-of-the-art test systems and related software
- Lead the development and implementation of a company-wide Test and Measurement Business Unit
- Trained operators on metrology equipment including Coordinate Measuring Machines, Smart Scopes, and hand-held measuring devices
- Wrote a complete training program for potential operators
- Created Work Instructions and Standard Operating Procedures
- FDA and ISO regulated manufacturing facility.
Education
Bachelor of Arts - English Literature
Miami University
Oxford, OH08.1994
Skills
- Events Management
- Customer Service
- Logistics
- Management Experience
- Coordinate Measuring Machine
- Procurement Management
- QA/QC
- Plastics Injection Molding
- Manufacturing
- Creative Writing
- Proofreading
- Production planning
- Writing Skills
- Sales
Computersoftwareexpertise
- Microsoft Word
- Excel
Timeline
Assistant Manager
Wandering Moose
04.2023 - 07.2024
Bartender/Assistant Manager
Raleigh Elks Lodge
01.2023 - 04.2023
Account Manager
Dirty Hands
10.2021 - 01.2023
Grocery Team
Whole Foods
11.2020 - 10.2021
Yard Marshall L3
Amazon
11.2020 - 06.2021
Fulfillment Associate L1
Amazon
11.2017 - 11.2020
Club General Manager/Event Coordinator
Raleigh Elks Lodge
04.2012 - 10.2016
Customer Service
Dean A. Schaeffer Landscape Construction Inc
10.2011 - 04.2012
Creative Writer
Train of Thought Marketing
05.2011 - 09.2011
QA/QC Engineering Specialist
Sound Technology Inc
01.2002 - 11.2009
Bachelor of Arts - English Literature
Miami University