Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kraig Michael

Naches

Summary

Retail professional with extensive experience at Cramer's Home Furnishings. Demonstrated success in improving store performance through innovative sales strategies and strong team leadership. Skilled in optimizing operations and enhancing customer experiences to drive satisfaction and loyalty.

Overview

17
17
years of professional experience

Work History

Store Manager

Cramers’ Home Furnishing's
Ellensburg
06.2022 - 04.2026
  • Managed daily store operations, ensuring efficient workflow among staff for optimal service delivery.
  • Implemented sales strategies to improve overall store performance and engagement.
  • Oversaw inventory management, maintaining stock levels to align with customer demand and prevent shortages.
  • Coordinated scheduling and staffing to enhance workforce efficiency and ensure adequate coverage.
  • Recruited and trained new employees to build a skilled workforce.
  • Resolved customer inquiries and complaints effectively to maintain satisfaction.

Assistant Store Manager

Cramer's Home Furnishings
Ellensburg
10.2019 - 06.2022
  • Developed staff schedules and assignments to ensure optimal coverage and efficiency.
  • Interviewed and vetted job applicants, resulting in successful hiring of strong team members.
  • Implemented visual merchandising standards across store to enhance customer experience.
  • Maintained inventory by checking merchandise to determine levels.

Warehouse Lead

Cramer's Home Furnishings
Ellensburg
03.2018 - 10.2019
  • Oversaw daily warehouse operations to maintain efficient workflow and meet operational goals.
  • Managed shipping and receiving activities to ensure timely order fulfillment and customer satisfaction.
  • Loaded and unloaded trailers with care and efficiency.
  • Monitored equipment maintenance schedules to maintain operational readiness and minimize downtime.

Assistant Manager

Subway
06.2009 - 12.2017
  • Oversaw inventory management, including ordering supplies and minimizing waste.
  • Trained new staff on food preparation, safety protocols, and customer service skills.
  • Assisted in managing daily operations and staffing at busy restaurant location.

Education

Bachelor of Science - Anthropology

Central Washington University
Ellensburg, WA
06-2014

Associate of Arts -

Yakima Valley Community College
Yakima
06-2009

Skills

  • Inventory management
  • Retail operations
  • POS system management
  • Team leadership
  • Time management
  • Microsoft Word and Excel

Timeline

Store Manager

Cramers’ Home Furnishing's
06.2022 - 04.2026

Assistant Store Manager

Cramer's Home Furnishings
10.2019 - 06.2022

Warehouse Lead

Cramer's Home Furnishings
03.2018 - 10.2019

Assistant Manager

Subway
06.2009 - 12.2017

Bachelor of Science - Anthropology

Central Washington University

Associate of Arts -

Yakima Valley Community College
Kraig Michael