Kresha Harrell
Centre For Neuro Skills
BAKERSFIELD,CA
Summary
Dynamic Shift Supervisor with a proven track record at Centre For Neuro Skills, excelling in customer service and team leadership. Enhanced workflow efficiency through strategic process improvements, while fostering a collaborative environment. Skilled in food handling and committed to maintaining high standards of quality and safety, ensuring exceptional client satisfaction.
19
years of professional experience
Work History
Shift Supervisor
6 Years 2 Months- Supervised team activities to ensure efficient service and customer satisfaction.
- Trained new employees on operational procedures and safety standards.
- Managed inventory levels, ensuring adequate stock for daily operations.
- Monitored food quality and adherence to health regulations during shifts.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Scheduled staff shifts based on peak hours to optimize resource allocation.
- Conducted performance evaluations, providing constructive feedback to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
NRS
2 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Shift Supervisor
10 Years 11 Months- Resolved customer complaints effectively to maintain positive dining experiences.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Enforced company policies and regulations with employees.
Direct Support Professional Caregiver
2 Years 3 Months- Provided compassionate care to individuals with disabilities, enhancing daily living skills and promoting independence.
- Assisted clients in personal hygiene and grooming routines, fostering dignity and self-esteem.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans tailored to client needs.
- Monitored client behavior and health, documenting changes to ensure appropriate interventions are executed promptly.
- Implemented recreational activities that encouraged social interaction and improved overall well-being of clients.
- Trained new staff on caregiving protocols, ensuring adherence to safety standards and best practices.
- Developed strong relationships with clients, building trust and improving communication for better support outcomes.
- Advocated for client needs during team meetings, contributing insights that shaped care strategies and service delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
- Medical Assistance
High School Diploma
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Timeline
Shift Supervisor
Centre For Neuro Skills
04.2020 - Current
NRS
Centre For Neuro Skills
08.2017 - 04.2020
Direct Support Professional Caregiver
Mentor Network
05.2015 - 08.2017
Shift Supervisor
Burger King
09.2007 - 08.2018
Kaplin Coolege
from Medical Assistance
Foothill High School
High School Diploma