Kreshauna Dixon
Houston,TX
Summary
Customer service Representative bringing top-notch skills in oral and written communication. Offers strong administrative, relationship-building and problem-solving abilities. Self-motivated, self-starter, and quick learner. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
.
Overview
11
11
years of professional experience
Work History
Driver
Big Star Transportation
05.2022 - 01.2024
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Delivered packages to customers in a timely and efficient manner.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Picked up clients from specific locations to transport and drop off at destinations.
Warehouse Worker
Amazon
04.2021 - 01.2022
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
Driver
Autowarehouse Company
02.2019 - 04.2021
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
Cashier
Burger King
09.2017 - 04.2018
- Greeted customers and promoted sales
- Operated cash register and credit card machine to process customers payments
- Processed and filled customer orders in a timely matter
- Answered questions on food ingredients, freshness, and availability
- Cleaned, stocked, and straightened work area and tables at the end of work shift.
Cashier/Customer service rep
Dollar Tree
10.2016 - 08.2017
- Responded to questions and concerns about products sold in the store
- Consistently improved customer satisfaction through expert resolution of any conflicts, issues, and concerns
- Maintained up to date knowledge of store policies
- Processed freight shipments
- Balanced register according company policies
- Handled all cash, checks, and credit card transactions correctly and by company policy
- Assisted management in merchandising sales floor according to the stock level
- Assisted store manager with loss prevention procedures, including shoplifting prevention and cash losses.
Cashier
Wendy’s
02.2015 - 01.2016
- Greeted customers and promoted sales
- Operated cash register and credit card machine to process customers payments
- Processed and filled customer orders in a timely matter
- Answered questions on food ingredients, freshness, and availability.
Tollway Call Center
Chicago Lighthouse
01.2013 - 06.2013
- Provided the highest level of customer service in a fast paced, high volume, call center
- Handled incoming calls regarding billing
- Resolved billing inquiries
- Maintained an awareness of all promotions and advertisements
- Made recommendations to consumers and prospective consumers
- Overcame objections and potential areas of concern
- Accurately handled multiple tasks in a timely manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Carver Military Academy
Chicago, IL06-2013
Skills
- Time Management
- Multitasking
- Communication Skill
- Customer Service
- Problem Solving Skills
- Critical Thinking Skills
- Attention to detail
- Teamwork
Timeline
Driver
Big Star Transportation
05.2022 - 01.2024
Warehouse Worker
Amazon
04.2021 - 01.2022
Driver
Autowarehouse Company
02.2019 - 04.2021
Cashier
Burger King
09.2017 - 04.2018
Cashier/Customer service rep
Dollar Tree
10.2016 - 08.2017
Cashier
Wendy’s
02.2015 - 01.2016
Tollway Call Center
Chicago Lighthouse
01.2013 - 06.2013
High School Diploma -
Carver Military Academy
Similar Profiles
Nathanial LentzNathanial Lentz
Driver Manager at Big Star TransportationDriver Manager at Big Star Transportation
Christopher CernockyChristopher Cernocky
Fuel Transport Driver at Big Star TransportationFuel Transport Driver at Big Star Transportation
Richard JuarezRichard Juarez
Automotive Finance Manager at Big Star FordAutomotive Finance Manager at Big Star Ford