Kricia Vasquez
Miami,FL
Summary
Proven track record in streamlining patient information flow at Cano Health, showcasing exceptional organizational skills and communication prowess. Adept at managing customer interactions with a focus on satisfaction, as demonstrated in a customer service role at Dollar General. Proficient in Microsoft and PowerPoint, blending technical know-how with unparalleled customer service acumen.
Overview
2
2
years of professional experience
Work History
Medical Records Coordinator
Cano Health
04.2023 - Current
- Accurately collected,recorded,and ensured distribution of the patient information to appropriate staff.
- Analyzed medical records and other documents to determine approved of request for authorization.
- Facilitated the flow of documents between patient and providers by communicating with healthcare team members regarding the completion of care coordination activities.
- Ensured proper referrals and authorizations are place check in
- Managed daily patient referrals through multi-line telephone system
Customer Service Cashier
Dollar General
01.2022 - 03.2023
- Greeted customer and provided friendly customer serivce.
- Adhered to company plicies concering returns,exchanges and refunds, including proper documentation completetion.
- Provided execellent customer serviceby helping customers locateitems they were looking for.
- Anered incoming phone calls from customers regarding product availabilty or store locations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Florida Education Institute
Miami, FL12.2023
Skills
- Responsible
- Organized and fast learner
- Multi-tasked
- Communication
- Excellent telephone skill
- Customer Service
- Experience with Microsoft and PowerPoint
Timeline
Medical Records Coordinator
Cano Health
04.2023 - Current
Customer Service Cashier
Dollar General
01.2022 - 03.2023
High School Diploma -
Florida Education Institute
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