Kricket Bates
Rio Rancho,NM
Summary
Results-driven Clinical Applications Analyst specializing in EMR implementation, support, optimization, and workflow enhancement. Led system integrations and process improvements, enhancing clinical workflows and customer adoption. Adept at team collaboration and staff training, driving successful project outcomes and ensuring high-quality standards in clinical applications.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Applications Analyst II
University of New Mexico Hospital
Albuquerque, NM
04.2019 - Current
- Enterprise Referral Management Analyst.
- Analyze business processes, identify improvement areas and develop optimization strategies.
- Conduct requirements gathering sessions with stakeholders to define clinical process changes.
- Configure healthcare applications to align with customer specifications.
- Collaborate with team members to achieve project objectives and adhere to deadlines.
- Increased functionality and capabilities by designing and implementing new enhancements to existing systems.
Clinical Informatics Manager
New Mexico Heart Institute
Albuquerque, NM
10.2016 - 04.2019
- Provide leadership in all aspects of the implementation, integration, maintenance, interface, design, and ongoing evolution of all clinical informatics software and systems.
- Liaison between medical staff, operations, business office, and other staff for the alignment of the clinical and IT standards with department workflow, processes, and policies.
- Assist in projects related to the development or implementation of clinical applications and systems.
- Provide support for all cardiology clinical applications.
- Increased functionality and capabilities by designing and implementing new enhancements to existing systems.
Senior/Lead Clinical Applications Analyst
Lovelace Health System/Ardent Health Services
Albuquerque, NM
02.2007 - 09.2016
- Enterprise Orders and Results Analyst.
- Work with various project teams, clinical and hospital staff, and IT leadership to ensure on-time project deliverables and deployment while adhering to IT SLAs, policies, and procedures.
- Assist, coach, and mentor teammates in performance reviews, attainable goal setting, skill development, and give feedback to IT leadership for end-of-year and midyear reviews.
- Increased functionality and capabilities by designing and implementing new enhancements to existing systems.
Application Analyst
Kettering Medical Center Network
Miamisburg, OH
01.2006 - 02.2007
- Responsible for managing GE CareCast order entry screens, reorganization analysis, as well as analysis for other departments’ screens and flowsheets.
- Provided consultation the CPOE project, and related meetings.
- Responsible for ongoing dictionary maintenance.
Implementation Consultant
GE Healthcare Integrated IT Solutions
London, England
09.2004 - 01.2006
- Managed GE's CareCast deployment activities for England’s National Health Service (NHS).
- Provided process and application support for Care Management (PIM), Scheduling, and ED Work Streams.
- Assisted Queen Mary’s Sidcup Trust executives and administrators with pre-deployment, deployment, and post-deployment processes.
- Conducted demonstrations, live scenarios, and Q&A sessions for the National Program during NHS events and workshops.
Education
Bachelors of Business Administration - Management Information Systems
University of New Mexico
Albuquerque, NM12-2000
Skills
- Effective communication
- Customer service
- EMR optimization
- Process improvement
- Team collaboration
- Documentation and reporting
- Application integration
- Staff training
Certification
CPHIMS - Certified Professional in Healthcare Information and Management Systems, exp 2021
Accomplishments
• Lead Application Analyst
• Lead Implementation Consultant for GE London/CCA Deployment teams
• Process Design for Blood Bank CPOE
• Process Design for ScImage/P365 Imaging Workflow
• Enterprise CPOE Team Leader meeting Stage 1 Meaningful Use
• Ardent Quarterly A.C.E. Core Values Award Winner – 05/14
• Application deployments and reimplementation's
• Lead Implementation Consultant for GE London/CCA Deployment teams
• Process Design for Blood Bank CPOE
• Process Design for ScImage/P365 Imaging Workflow
• Enterprise CPOE Team Leader meeting Stage 1 Meaningful Use
• Ardent Quarterly A.C.E. Core Values Award Winner – 05/14
• Application deployments and reimplementation's
Timeline
Clinical Applications Analyst II
University of New Mexico Hospital
04.2019 - Current
Clinical Informatics Manager
New Mexico Heart Institute
10.2016 - 04.2019
Senior/Lead Clinical Applications Analyst
Lovelace Health System/Ardent Health Services
02.2007 - 09.2016
Application Analyst
Kettering Medical Center Network
01.2006 - 02.2007
Implementation Consultant
GE Healthcare Integrated IT Solutions
09.2004 - 01.2006
Bachelors of Business Administration - Management Information Systems
University of New Mexico