Kris Florence
Jackson,MS
Summary
Motivated individual with a strong foundation in critical thinking and active listening. Handles customer inquiries and problem resolution effectively, contributing to a positive customer experience. Committed to teamwork and maintaining a well-organized work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lowe's
Jackson, MS
12.2025 - Current
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain store organization and cleanliness.
- Utilized point-of-sale systems for accurate transaction processing.
Crew Member
Sonic
Raymond, MS
06.2025 - 12.2026
- Delivered exceptional customer service in fast-paced environment
- Operated point-of-sale system accurately and efficiently
- Prepared food items following safety and quality standards
- Collaborated with team members to optimize workflow and efficiency
- Maintained cleanliness of workstations adhering to health regulations
- Assisted in training new crew members on operational procedures
- Managed inventory levels, ensuring product availability for customers
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Delta Technical College
Ridgeland, MS05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Stocking experience
- inventory experience
Timeline
Customer Service Representative
Lowe's
12.2025 - Current
Crew Member
Sonic
06.2025 - 12.2026
High School Diploma -
Delta Technical College