Kris Hernandez
East Windsor,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Emmanuel Cotto (Walgreens)
04.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Informed customers about special promotions and provided detailed information for various products.
Education
No Degree -
Hightstown Highschool
Hightstown, New JerseySkills
- Customer Service and Assistance
- Telephone Reception
- Guest Satisfaction
- Stock Replenishment
- Spanish Speaking
- Trash Pickup
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Emmanuel Cotto (Walgreens)
04.2022 - 02.2023
No Degree -
Hightstown Highschool
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