Hi, I’m
Kris Schneider
Summary
Dynamic professional with a proven track record in staff management and customer service management, notably at Tunnel City Coffee. Excelled in conflict resolution and POS operations, enhancing customer satisfaction and sales. Skilled in creative problem-solving and sales, achieving significant improvements in team performance and customer engagement.
Overview
7
years of professional experience
Work History
Tunnel City Coffee
Shift Supervisor
04.2024 - Current
Job overview
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Thomas Hooker Brewing
Barista
09.2023 - 04.2024
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
Tunnel City Coffee
Shift Supervisor
02.2021 - 07.2023
Job overview
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily.
Dominos Pizza Inc.
Food Service Worker
08.2020 - 09.2020
Job overview
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Staples
Copy and Print Associate
08.2019 - 03.2020
Job overview
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Incorporated selling skills and product and service knowledge to meet customer needs.
Fitchburg State University
Front Desk Agent
09.2017 - 05.2019
Job overview
- Greeted residents and visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Fitchburg State UniversityFitchburg, MA
Bachelor Of Arts from English Literature
Skills
- Conflict Resolution Techniques
- Staff Management
- Customer Service Management
- Creative Problem-Solving
- Strategic Planning
Timeline
Shift Supervisor
Tunnel City Coffee
04.2024 - Current
Barista
Thomas Hooker Brewing
09.2023 - 04.2024
Shift Supervisor
Tunnel City Coffee
02.2021 - 07.2023
Food Service Worker
Dominos Pizza Inc.
08.2020 - 09.2020
Copy and Print Associate
Staples
08.2019 - 03.2020
Front Desk Agent
Fitchburg State University
09.2017 - 05.2019
Fitchburg State University
Bachelor Of Arts from English Literature
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