Kris Tidball
MADISON,IN
Summary
Proven expertise in customer relationship building and claims investigation, honed at HerMD, where I significantly enhanced patient satisfaction through efficient problem resolution and empathetic service. Skilled in maintaining patient confidentiality and managing sensitive information, I excel in high-pressure environments, contributing to team development and operational improvements.
Overview
3
3
years of professional experience
Work History
Medical Customer Service Representative
HerMD
10.2021 - Current
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Education
High School Diploma -
Madison Consolidated
Madison, IN Skills
- Claims investigation
- Customer relationship building
- Critical thinking
- Active listening
- Appointment scheduling expertise
- Professionalism and courtesy
- Patient scheduling
- Patient registration
- Insurance verification
- Patient confidentiality compliance
- Call routing
Timeline
Medical Customer Service Representative
HerMD
10.2021 - Current
High School Diploma -
Madison Consolidated
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