Krisa Mitchell
Levy Restaurants, Texas Motor Speedway
Fort Worth,TX
1
Certification
20
years of professional experience
Dynamic Banquet Captain at Levy Restaurants, adept at team management and venue coordination. Enhanced guest relations through exceptional service, leading to increased repeat business. Expert in banquet setup and staff training, successfully optimizing event logistics and improving operational efficiency. Recognized for implementing quality control measures that elevated dining experiences.
Work History
Banquet Captain/Suites Supervisor
3 Years- Supervised banquet staff to ensure exceptional service and guest satisfaction.
- Coordinated event logistics, including setup, teardown, and service flow management.
- Trained new team members on operational procedures and service standards.
- Managed inventory of supplies and equipment for multiple events simultaneously.
- Implemented quality control measures to enhance food presentation and service efficiency.
- Collaborated with kitchen staff to ensure timely delivery of menu items during events.
- Resolved guest concerns promptly, maintaining a positive dining experience throughout events.
- Streamlined communication between front-of-house and back-of-house teams to improve operations.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
- Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Coordinated with external event planners to ensure their vision was accurately brought to life.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Collaborated with management to develop strategic initiatives aimed at improving operational performance.
Trainer/Shift Lead
1 Year 5 Months- Supervised banquet staff to ensure exceptional service and guest satisfaction.
- Coordinated event logistics, including setup, teardown, and service flow management.
- Trained new team members on operational procedures and service standards.
- Managed inventory of supplies and equipment for multiple events simultaneously.
- Implemented quality control measures to enhance food presentation and service efficiency.
- Collaborated with kitchen staff to ensure timely delivery of menu items during events.
- Resolved guest concerns promptly, maintaining a positive dining experience throughout events.
- Streamlined communication between front-of-house and back-of-house teams to improve operations.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
- Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Coordinated with external event planners to ensure their vision was accurately brought to life.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Collaborated with management to develop strategic initiatives aimed at improving operational performance.
Lead Suite Attendant
1 Year 7 Months- Ensured cleanliness and organization of assigned suites before, during, and after events.
- Assisted guests with inquiries and provided exceptional customer service throughout events.
- Collaborated with team members to set up and dismantle event spaces efficiently.
- Monitored inventory levels of supplies and reported needs for replenishment promptly.
- Trained new staff on suite operations and customer service standards effectively.
- Contributed to team success by supporting colleagues during peak periods or absences as required.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
Manager
4 Months- Managed daily operations to enhance customer satisfaction and engagement.
- Trained staff on game management systems and customer service best practices.
- Developed promotional events to increase foot traffic and revenue generation.
- Oversaw inventory management, ensuring optimal stock levels of gaming equipment.
- Evaluated customer feedback to implement service enhancements and address concerns.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
Lead Server and Trainer
10 Months- Supervised daily operations, ensuring exceptional service and customer satisfaction.
- Trained and mentored new staff on menu offerings and service standards.
- Streamlined order delivery process, improving efficiency during peak hours.
- Developed strong relationships with customers to enhance repeat business.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Trainer/Bartender/Server
3 Years 1 Month- Delivered engaging training sessions on menu knowledge and customer service techniques.
- Assisted in developing training materials to enhance employee onboarding experience.
- Facilitated hands-on workshops for new staff, improving job readiness and confidence.
- Collaborated with management to assess training needs and implement effective solutions.
Bartender/Server/Trainer
1 Year 6 Months- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Mastered beverage preparation techniques, including crafting signature cocktails and managing bar inventory.
- Collaborated with kitchen staff to expedite food orders and maintain service flow during peak hours.
- Trained new servers on menu knowledge, service standards, and operational procedures to enhance team productivity.
Assistant Manager
1 Year 4 Months- Assisted in managing daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on menu items, protocols, and customer service standards.
- Implemented inventory management processes to reduce waste and optimize supply levels.
- Coordinated scheduling for staff to maintain adequate coverage during peak hours.
- Monitored quality of food and beverage offerings to ensure compliance with health regulations.
- Conducted regular team meetings to enhance communication and address operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Server
9 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure seamless meal preparation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
No Degree - General Studies
Skills
Team management
Banquet setup
Team member development
Staff leadership
Guest relations
Table setting expertise
Venue coordination
Beverage management
Staff training
Time management
Certification
TABC certified
Texas Food Handlers certificate
Timeline
Banquet Captain/Suites Supervisor
Levy Restaurants, Texas Motor Speedway
09.2023 - CurrentRead More
Lead Suite Attendant
Texas Trust Credit Union Theater
01.2022 - 08.2023Read More
Manager
Corleone Gameroom
11.2019 - 03.2020Read More
Lead Server and Trainer
Woodshed Smokehouse
02.2019 - 12.2019Read More
Bartender/Server/Trainer
Kona Grill
08.2017 - 02.2019Read More
Trainer/Bartender/Server
Red Robin
04.2016 - 05.2019Read More
Assistant Manager
JJs Oyster Bar
01.2012 - 05.2013Read More
Server
Ruth's Chris Steakhouse
03.2008 - 12.2008Read More
Trainer/Shift Lead
Bakers Street Pub
10.2006 - 03.2008Read More
Crafton Hills College
No Degree from General Studies
Read More
Yucaipa High School
High School Diploma
Read More