Krisal Cardoza
Fullerton,CA
Summary
Results-driven hospitality professional with 5+ years of strong experience in high volume restaurant and event operations. Proven track record of leading cross functional teams, Proficient in optimizing labor and food costs, and delivering exceptional guest experiences. Experienced in managing end to end operations including large scale catering, banquet execution, and daily service. Recognized for driving revenue growth exceeding $1M through strategic execution of over 200 events and building high performing teams through hands on leadership and staff training.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
The Habit Burger Grill
09.2023 - Current
- Managed multi location restaurant operations, overseeing performance, staffing, vendor coordination, and compliance while driving efficiency and consistent brand standards.
- Oversaw 35+ locations, improving operational performance and reducing downtime
- Negotiated vendor contracts, lowering costs and improving service response times
- Handled all repairs and maintenance across 32 Locations in Seattle and San Diego
- Handled VOG( Voice of guest): Habits internal platform for customer reviews, checked it and gave our employees feedback accordingly
- Provided feedback to District Managers based on how the employees were trained and if any further actions are needed
- Tracked equipment, smallwares, uniforms, work order requests and maintained par levels for the same.
DOP: Catering & Banquet Operations
BUNDOO KHAN
2023 - Current
- Supervised high-volume restaurant and event space operations, focusing on efficient service delivery, cost management, and adherence to regulatory requirements.
- Executed large-scale events, resulting in $1M+ revenue through the management of 200+ gatherings for up to 1200 attendees.
- Facilitated staff training and leadership while managing a team of over 50 members to elevate guest satisfaction levels.
- Coordinated logistics for catering & banquet events
- Implemented standard operating procedures to enhance service consistency across all locations.
- Monitored customer feedback to identify areas for improvement and enhance guest experiences.
General Manager
Anjappar Chettinad Restaurant
01.2022 - 09.2023
- Managed inventory levels, processing orders to maintain adequate supply for operations.
- Implemented training programs, enhancing service quality and staff performance at all locations.
- Developed schedules for staff shifts, optimizing coverage during peak service hours.
- Budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Coordinated daily restaurant operations, ensuring adherence to health and safety standards.
In Room Dining Manager
Vivanta By Taj
09.2018 - 03.2020
- Managed in-room dining orders, ensuring timely and accurate delivery to guests.
- Maintained inventory levels, tracking supplies to support consistent service delivery.
- Oversaw daily in-room dining operations, focusing on guest satisfaction and quality standards.
- Monitored guest feedback to identify trends and enhance the in-room dining experience.
- Streamlined service workflow, reducing wait times during peak dining hours significantly.
- Coordinated kitchen and service team communication for seamless dining experiences.
Education
Master of Science - Hospitality Management
California State Polytechnic University
Pomona2022
Bachelor of Science - Hospitality And Tourism Management
Mumbai University
India2018
Skills
- Multi-unit operations, Team Leadership, facilities management, P&L management and Cost control, POS systems (Toast, Clover, Nova), Office 365
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training & Management
- Project management
- Performance review & monitoring
- Emergency response
- Problem-solving
Certification
- Vegan Master chef Challenge 2018
- California food handlers 2023
- CPR 2023
Languages
English
Hindi
Spanish (Limited working)
Marathi
Timeline
Regional Operations Manager
The Habit Burger Grill
09.2023 - Current
General Manager
Anjappar Chettinad Restaurant
01.2022 - 09.2023
In Room Dining Manager
Vivanta By Taj
09.2018 - 03.2020
DOP: Catering & Banquet Operations
BUNDOO KHAN
2023 - Current
Master of Science - Hospitality Management
California State Polytechnic University
Bachelor of Science - Hospitality And Tourism Management
Mumbai University