Krishna Joshi
Jacksonville,FL
Summary
I am Enthusiastic and dynamic IT professional actively pursuing CompTIA A+ certification, set to be completed by 02/15/23. My robust technical training, coupled with my background in customer care and technical support has honed my problem-solving skills and customer-centric approach. Eager to secure an entry-level IT position where I can contribute my technical expertise, exceptional customer service skills, and strong organizational abilities to help the team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level IT position. I am confident that my unique combination of technical knowledge and customer-focused approach will make a positive impact on the success of your organization. Ready to help the team achieve company goals.
Overview
18
18
years of professional experience
Work History
Volunteering As Substitute Teacher
Duval County Elementary School
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Maintained day-to-day classroom management and discipline to promote learning initiatives
Volunteering as Office Assistant
Jacksonville Hindu Temple
01.2018 - 03.2020
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
Customer Service Executive
ICICI Bank
10.2009 - 12.2010
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Described product and service details to customers to provide information on benefits and advantages
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
- On average attended 50 plus issues and resolved per day
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems
- Informed customers of upcoming promotions and deals to boost sales
Technical Customer Care Support
Reliance Jio Infocom Limited Navi Mumbai
05.2007 - 05.2008
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Explained complex technology-related issues in understandable terms to customers
- Researched and identified solutions to technical problems
- Configured and tested new software and hardware
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Configured hardware, devices, and software to set up work stations for employees
Private Teacher
Self Employed As Private Teacher
01.2006 - 12.2006
- Taught Middle and High school students with emphasis on Math and science subjects
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Supported student physical, mental, and social development using classroom games and activities
- Graded and evaluated student assignments, papers, and course work
- Helped students explore concepts with engaging, learning-focused activities
- Designed detailed learning plans for struggling students based on test, homework and assignment records
Education
Certification Industry Standard IT Support
CompTIA A+ Certification
Master of Science - Physics
Madurai Kamaraj University Ahmadabad India
05.2012
Bachelor of Science - Physics
Sir P P Institute Of Science Bhavnagar University, Bhavnagar Gujarat
07.2009
Skills
- Microsoft office
- Troubleshooting
- Technical Support
- Promotional Support
- Customer Implementation Support
- Satisfaction Monitoring
- Coaching and Mentoring
- Report Preparation
- Customer Queries
- Customer Relations
- Lesson Planning
Timeline
Volunteering As Substitute Teacher
Duval County Elementary School
08.2023 - Current
Volunteering as Office Assistant
Jacksonville Hindu Temple
01.2018 - 03.2020
Customer Service Executive
ICICI Bank
10.2009 - 12.2010
Technical Customer Care Support
Reliance Jio Infocom Limited Navi Mumbai
05.2007 - 05.2008
Private Teacher
Self Employed As Private Teacher
01.2006 - 12.2006
Certification Industry Standard IT Support
CompTIA A+ Certification
Master of Science - Physics
Madurai Kamaraj University Ahmadabad India
Bachelor of Science - Physics
Sir P P Institute Of Science Bhavnagar University, Bhavnagar Gujarat
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