Nicole McCalip
Sand Springs
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Substitute Teacher / Office Substitute
Anderson Public School
Sand Springs, OK
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Greet and assist visitors.
- Answer phones, take messages and direct calls to staff members.
- Manage students check in and check outs.
- Assist with medication and health needs.
- Be available to help and assist with any staff member needs.
Customer Service Representative
DaPro Rubber
11.2017 - 03.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Manage customer orders as they run through our production department/shipping providing updates.
- Attended internal production meetings in order to provide the latest information to customers.
Teller
American Heritage Bank
12.2015 - 11.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Customer Service Representative
Oil States Tulsa
12.2010 - 07.2015
cashier
Target
11.2010 - 12.2010
Receptionist
Galleria of Smiles
04.2008 - 12.2008
Internship during Dental Assisting program
Dr. Ronald Winder, DDS
11.2007 - 01.2008
waitress, cook, cashier
Classic Country Coffee Shop
01.2004 - 01.2006
Education
High School -
Cleveland High School
Dental Assistant Program - undefined
Tulsa Technology Center
undefined
Tulsa Community College
Skills
- Dentitx 11 Dental Software
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Glovia
- Master Control
Certification
- Healthcare provider CPR
- OSHA “Right to Know” training
- HIPAA training
- Successfully completed Oklahoma Radiation Safety course
- ISO 9001: 2008 Management Overview
- Safety in the workplace
- Confidential Information and Computer Security
- Conflicts of Interest
Timeline
Customer Service Representative
DaPro Rubber
11.2017 - 03.2020
Teller
American Heritage Bank
12.2015 - 11.2017
Customer Service Representative
Oil States Tulsa
12.2010 - 07.2015
cashier
Target
11.2010 - 12.2010
Receptionist
Galleria of Smiles
04.2008 - 12.2008
Internship during Dental Assisting program
Dr. Ronald Winder, DDS
11.2007 - 01.2008
waitress, cook, cashier
Classic Country Coffee Shop
01.2004 - 01.2006
Dental Assistant Program - undefined
Tulsa Technology Center
undefined
Tulsa Community College
Substitute Teacher / Office Substitute
Anderson Public School
High School -
Cleveland High School
Activities/ Achievements
- HOSA member and Chaplain for class
- Cleveland FFA member