Krishonda Dangerfield
Cincinnati
Summary
Ambitious and compassionate Medical Assistant with strong leadership, administrative expertise, and customer service skills, seeking to advance into a Medical Office Management role. Proficient in computer operations, electronic health records, and streamlining office workflows. Skilled in mentoring teams, enhancing, patient satisfaction, and delivering efficient, detail-oriented patient care. Dedicated to driving productivity, professionalism, and a positive, healthcare experience.
Overview
12
12
years of professional experience
Work History
Medical Assistant
The Christ Hospital
03.2024 - Current
- Maintain accurate patient documentation and oversee the entry of electronic medical records
- Model excellent bedside manner, ensuring compassion and professionalism in all interactions
- Lead daily clinical operations by coordinating patient flow, managing schedules, and supporting providers
- Supervise and train new medical assistants, ensuring adherence to clinical protocols and patient care standards
- Ensure compliance with HIPAA and OSHA standards
Medical Assistant
Gastro Health
01.2021 - 03.2023
- Cared for patients suffering from digestive system disorders of the GI tract, from mouth to anus, including the stomach and intestines.
- Reviewed and sorted incoming lab and procedure results, and forwarded reports for physician review.
- Verified insurance eligibility, assisted with prior authorizations for procedures, and processed billing and coding for GI services.
- Gathered knowledge of common GI conditions, familiarity with diagnostic procedures, and awareness of prep protocols; bowel prep instructions for colonoscopy or fasting guidlines before endoscopy procedures
Front Desk Registrar
Mercy Evendale Family Medicine
10.2018 - 01.2021
- Supervised front desk staff, oversaw daily check-in/check-out processes, ensured smooth office operations by greeting patients, visitors, and answering the telephone in a prompt and courteous manner.
- Ensured front office compliance with billing, insurance verification, and patient confidentiality standards.
- Registered patients, explained forms, collected payments for appointments, and collected demographic and health history information.
- Maintained up-to-date knowledge of insurance requirements, prior authorizations, and medical coding.
IV Pharmacy Technician
Omnicare, CVS Health
08.2017 - 08.2018
- Followed standardized protocols, formulas, and aseptic techniques to ensure patient safety.
- Mixed and dispensed intravenously administered medications with precise dosages.
- Performed in cleanrooms or laminar flow hoods, following strict sterile compound guidelines.
- Maintained proper storage and security conditions for medications, maintained an inventory of medical supplies or equipment, and verified expiration dates and proper storage conditions.
- Received and stored incoming supplies, verified quantities against invoices, recorded lot numbers, and prep times.
Food Services Assistant
Cincinnati Children's Hospital
08.2013 - 06.2017
- Assisted in food preparation and service, ensuring compliance with health and safety standards.
- Maintained cleanliness of kitchen and dining areas, adhering to sanitation protocols.
- Collaborated with dietary team to accommodate special dietary needs of patients.
- Supported inventory management by tracking supplies and reporting shortages promptly.
Education
Associate of Science - Public Health Nursing
American Public University
10-2020
Medical Assistant
Kaplan Career Institute
Detroit, MI12-2010
High School Diploma -
Hughes Center High School
Cincinnati, OH08-2005
Skills
- Patient care and Clinical Support
- Medical Documentation
- Infection Control & Safety Compliance
- Scheduling & Coordination
- Patient Relations
- Conflict Resolution
- Team Leadership
- Workflow Management
- Problem Solving & Critical Thinking
- Time Management & Prioritization
- Data Entry & Recordkeeping
- Multi-tasking & Flexibility
Timeline
Medical Assistant
The Christ Hospital
03.2024 - Current
Medical Assistant
Gastro Health
01.2021 - 03.2023
Front Desk Registrar
Mercy Evendale Family Medicine
10.2018 - 01.2021
IV Pharmacy Technician
Omnicare, CVS Health
08.2017 - 08.2018
Food Services Assistant
Cincinnati Children's Hospital
08.2013 - 06.2017
Associate of Science - Public Health Nursing
American Public University
Medical Assistant
Kaplan Career Institute
High School Diploma -
Hughes Center High School