Veralynn Denise Williams
Milwaukee,WI
Summary
Compassionate Medical Assistant with strong patient-focused care, documentation expertise, and HIPAA compliance. Experienced in managing patient flow and enhancing clinical operations for improved patient outcomes.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Froedtert Hospital
Milwaukee, WI
2008.06 - 2020.08
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms for patient examinations.
- Supported administrative staff by processing payments.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
Education
Medical Assistant - Medical Assistant
Concordia University
Mequon, WI2008-05
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI2005-11
Skills
- Medical office administration
- Intake control
- Check-in coordination
- Phlebotomy
- Patient-focused care
- Documentation expert
- Media preparation
- pH testing
- Specimens collection and processing
- Traction equipment
- Telehealth coordination
- Medical supply inventory
- Customer relationship management (CRM)
- HIPAA compliance
- Clinical operations
- Compassionate caregiver
- Diagnostic testing assistance
- Calm and level-headed under duress
- Medical billing
- Electronic medical records
- Clinical trial support
- Patient flow management
- Medical procedures
- Clinical applications
- Orthopedic splints
- Medical terminologies
- Respiratory equipment utilization
- Diagnostic procedures
- Patient oral care
- Patient toileting
- Medical terminology knowledge
- Professional bedside manner
- Appointment setting
- Team management and supervision
- CPR
- Patient triage
- Vital sign monitors
- Maintaining confidentiality
- Sterilization techniques
- First aid
- Electronic health records
- Customer service
- Vital sign monitoring
- Family education
- Human anatomy and physiology
- Patient management
- Wound care specialist
- Certified in basic life support (BLS)
- Lab equipment operation
- Respiratory therapy functions
- Dementia and Alzheimer's care
- Direct patient care
- STD counseling
- Wound care and irrigation
- Emergency response preparedness
- Companionship and emotional support
- Phlebotomy techniques
- Respiratory equipment training
- Laboratory maintenance
- Patient scheduling
- General housekeeping
- EKG administration
- Patient assessments and care
- Electrocardiography (EKG)
- Prescription refills
- Reliable team player
- Pulmonary function tests (pfts)
Timeline
Medical Assistant
Froedtert Hospital
2008.06 - 2020.08
Medical Assistant - Medical Assistant
Concordia University
High School Diploma -
Milwaukee Area Technical College