KRISLA SANCHEZ
Anza,Ca
Summary
Slot Floor Person from Pechanga Resort & Casino, adept in customer accounts management and minor repairs to enhance gaming experiences. Proven track record in delivering guest satisfaction and maintaining device functionality, leveraging bilingual capabilities to exceed customer needs. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Slot Floor Person
Pechanga Resort & Casino
07.2020 - Current
- Managed multiple tasks simultaneously in a fast-paced environment.
- Responded promptly to customer inquiries or complaints regarding slot machines.
- Verified jackpot payouts according to established procedures.
- Provided excellent customer service to casino patrons, including addressing questions and resolving disputes in a timely matter.
- Demonstrated strong communication skills when interacting with customers, co-workers.
- Performed minor repairs on slot machines, such as clearing jams.
Valet
Pechanga Resort & Casino
03.2016 - 03.2020
- Resolved any conflicts quickly and professionally while maintaining composure.
- Demonstrated strong communication skills to coordinate with customers and staff.
- Ensured all customer requests were handled in a timely manner.
- Registered incoming vehicles by recording necessary information on assigned valet tickets.
- Exhibited excellent problem solving skills in order to resolve customer issues.
- Greeted customers and opened car doors.
Subway Artist
Subway
08.2013 - 09.2014
- Greeted customers in a professional and friendly manner.
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
- Adapted quickly to changing demands of the restaurant environment during peak hours of operation.
Education
Associate in Arts (A.A.) - undefined
Palomar College
San MarcosSkills
- Guest Satisfaction
- Serving Customer Needs
- Learning Strategies
- Time Management
- Bilingual
Certification
Gaming License
Timeline
Slot Floor Person
Pechanga Resort & Casino
07.2020 - Current
Valet
Pechanga Resort & Casino
03.2016 - 03.2020
Subway Artist
Subway
08.2013 - 09.2014
Associate in Arts (A.A.) - undefined
Palomar College