KRISLYN ALVARADO
Fairfax,VA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Customer Service Analyst
CUISINE SOLUTIONS
Sterling, VA
11.2023 - Current
- Monitored trends in customer feedback to recommend process improvements.
- Collaborated with other departments to ensure that each request was handled properly.
- Investigated complex problems reported by customers and identified solutions.
- Assisted customers with product selection, ordering, billing, payments and returns.
- Maintain a detail oriented mindset while entering data in PLEX systems.
- Created detailed reports regarding customer service activities and performance metrics.
RECEPTIONIST
JA MASONRY
11.2022 - 11.2023
- Provide excellent customer service and build relationships with guest
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assist employees with online trainings
- Maintain and file official records meticulously.
- Performed data entry tasks into various computer systems accurately and promptly.
COORDINATOR
CHASIN TAILS
01.2023 - 10.2023
- Seat guests and maintain high standards of guest service during high-volume, fast-paced operations
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
CONCIERE
LIFETIME ATHLETICS
10.2021 - 12.2022
- Delivers the highest quality customer service to all members and guests
- Understands customer's needs and provides them with personalized solutions by suggesting activities and facilities provided
- Assist member with transactions and general account changes.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Education
ASSOCIATES - Business Administration
NORTHERN VIRGINIA COMMUNITY COLLEGE
09-2024
Skills
- Bilingual: Spanish
- Proficient in office management computer programs
- Excellent administrative, planning, and organizational skills
- Order Management
- Call Documentation
- Customer Service
- Problem-Solving Abilities
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Analyst
CUISINE SOLUTIONS
11.2023 - Current
COORDINATOR
CHASIN TAILS
01.2023 - 10.2023
RECEPTIONIST
JA MASONRY
11.2022 - 11.2023
CONCIERE
LIFETIME ATHLETICS
10.2021 - 12.2022
ASSOCIATES - Business Administration
NORTHERN VIRGINIA COMMUNITY COLLEGE
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