Krislyn Gibson
Hattiesburg,MS
Summary
Honest Customer Service Representative skilled in cash handling. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Lost Pizza
09.2023 - Current
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
Cashier
Kroger
09.2020 - Current
- Operated cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Restaurant Team Member
Moe's Southwest Grille
06.2023 - 07.2023
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Cleaned and organized kitchen, dining and service areas.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Prepared food orders, cooking on grill and operating fry station.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Team Member
Qdoba Eats
02.2023 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Monitored food quality and freshness throughout day.
Back of House Team Member
Zaxby's Restaurant
07.2020 - 08.2020
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons
- Gathered ingredients and cleaned and cut food items to prep recipes
- Maintained order and cleanliness of work areas to conform with health codes
- Completed prepping, cleaning and other kitchen duties to support cooks
- Cross-trained in other kitchen positions to support team and meet customer needs.
Front of House Employee
Chick-fil-A
03.2020 - 08.2020
- Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert
- Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Education
Bachelor's - Psychology
The University of Southern Mississippi
Hattiesburg, MS05.2025
High School Diploma -
Jackson Academy
Jackson, MS05.2021
Skills
- Point of Sale Operation
- Order Accuracy
- Table Bussing
- ID verification
- Customer Assistance
- Payment processing
- Customer Interaction
- Cash Handling
Activities
- Jack and Jill of America, Jackson MS Chapter
- Salvation Army Volunteer
- MS Children's Museum Volunteer
- Reading Partners, JPS Elementary School
- Black History Program Committee
- Assistant Editor, JA Newspaper
- Anderson United Methodist Church Member
- Communications Ministry
- Dance Ministry
- Family Ministry
- Hospitality Ministry
- Youth Ministry
Timeline
Restaurant Team Member
Lost Pizza
09.2023 - Current
Restaurant Team Member
Moe's Southwest Grille
06.2023 - 07.2023
Team Member
Qdoba Eats
02.2023 - 04.2023
Cashier
Kroger
09.2020 - Current
Back of House Team Member
Zaxby's Restaurant
07.2020 - 08.2020
Front of House Employee
Chick-fil-A
03.2020 - 08.2020
Bachelor's - Psychology
The University of Southern Mississippi
High School Diploma -
Jackson Academy
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