Krislyn Lee
Lawton,OK
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
General Manager
Hermosa east LLC
Lawton
06.2022 - Current
- Oversaw daily operations and ensured team alignment with company goals.
- Developed and implemented efficient processes for improved staff productivity.
- Facilitated training sessions to enhance employee skills and knowledge.
- Maintained compliance with industry regulations and company policies.
- Led team meetings to discuss performance, challenges, and solutions.
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Manager
Carls jr
Lawton
04.2022 - 08.2022
- Led team meetings to discuss project progress and resolve issues.
- Developed strategic plans to improve departmental efficiency and collaboration.
- Managed budgets to ensure alignment with financial goals and resource allocation.
- Analyzed performance metrics to identify opportunities for process improvements.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Member
Panera Bread
Lawton
05.2021 - 03.2022
- Prepared a variety of sandwiches following standard recipes and customer preferences.
- Maintained cleanliness of workstations and adhered to food safety guidelines.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Operated kitchen equipment safely while preparing food items efficiently.
- Engaged with customers to take orders and provide menu recommendations.
- Monitored food quality and freshness, discarding expired or damaged items.
- Trained new staff on sandwich preparation techniques and kitchen procedures.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Greeted customers in a friendly manner and answered questions about menu items.
- Ensured all products were fresh by checking expiration dates on food packages.
- Took orders, prepared foods and processed payments in full-service establishment.
Team Member
Kohls Department Store
Lawton
10.2020 - 12.2020
- Collaborated with team members to maintain a clean and organized workspace.
- Operated equipment safely while following all safety protocols and guidelines.
- Organized dressing rooms for optimal customer experience and accessibility.
- Assisted customers in selecting garments and provided fitting room support.
- Maintained cleanliness and orderliness of all dressing areas throughout shifts.
- Restocked hangers and ensured proper garment placement on racks.
- Packed products efficiently for shipping to meet daily demands.
- Inspected items for quality and accuracy before packaging.
- Operated packaging machinery to streamline workflow processes.
- Maintained cleanliness and organization in work area consistently.
- Collaborated with team members to coordinate packaging schedules.
- Followed safety protocols to ensure a secure working environment.
- Trained new staff on proper packing techniques and procedures.
Shift Manager
McDonald's
Lawton
05.2018 - 09.2020
- Supervised daily operations and managed team performance during shifts.
- Trained staff on safety protocols and operational procedures.
- Coordinated inventory management and stock replenishment tasks.
- Developed staff schedules to optimize coverage and efficiency.
- Ensured compliance with health and safety regulations in the workplace.
Crew Member
Braums Ice Cream And Dairy
Lawton
09.2017 - 08.2018
- Provided excellent customer service in fast-paced restaurant environment.
- Operated cash register and handled customer transactions efficiently.
- Prepared and served a variety of ice cream products to customers.
- Taking orders whilst cashing out customers in drive thru.
- Maintained cleanliness and organization of workstations and dining areas.
Education
MacArthur High School
Lawton, OKSkills
- Process improvement
- Inventory management
- Team leadership
- Employee development
- Customer relationship management
- Performance evaluation
- Effective communication
- Problem solving
- Staff scheduling
- Conflict resolution
- Strategic planning
- Training facilitation
- Quality assurance
- Administrative skills
- Quality management
- Time management
- Deadline oriented
- Safety assurance
- Purchasing and planning
- Team player
- Efficient multi-tasker
- Supervision and training
- Operations oversight
- Staff training/development
- Profit and loss
Certification
- Hamburger University certification
- Serv Safe
- Leadership development certification
Timeline
General Manager
Hermosa east LLC
06.2022 - Current
Manager
Carls jr
04.2022 - 08.2022
Team Member
Panera Bread
05.2021 - 03.2022
Team Member
Kohls Department Store
10.2020 - 12.2020
Shift Manager
McDonald's
05.2018 - 09.2020
Crew Member
Braums Ice Cream And Dairy
09.2017 - 08.2018
MacArthur High School