Krislyn Oyama
ʻEwa Beach,HI
Summary
Accomplished Assistant Manager at Coffee Bean & Tea Leaf, renowned for elevating customer satisfaction and streamlining operations. Expert in staff training and development, alongside adept money handling, I collaborated along side with the store manager and district manager. My leadership fostered a collaborative environment, enhancing team productivity and service excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Coffee Bean & Tea Leaf
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Nanny
Private
01.2016 - 06.2021
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Supervisor
Lanikai Juice
06.2017 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Associates Liberal Arts - Art
Leward Community College
Pearl City, HISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
Timeline
Assistant Manager
Coffee Bean & Tea Leaf
06.2021 - Current
Supervisor
Lanikai Juice
06.2017 - 02.2020
Nanny
Private
01.2016 - 06.2021
Associates Liberal Arts - Art
Leward Community College
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