Krisoyne Maitland
Far Rockaway,NY
Summary
Experienced human services professional with over three years of progressive experience providing rehabilitative and psychosocial services to individuals impacted by mental health challenges, substance use disorders, trauma, and housing instability. Skilled in conducting comprehensive assessments, developing and monitoring individualized rehabilitation plans, and managing complex, high-risk caseloads with a high degree of independence. Demonstrated ability to coordinate multidisciplinary services, support client stabilization, and contribute to program decision-making and case strategy development.
Overview
4
4
years of professional experience
Work History
Anti-Violence Case Manager
Arab American Family Support Center
07.2023 - Current
- Provide advanced rehabilitative and psychosocial services to survivors of domestic and community violence, many presenting with complex trauma and mental health needs
- Conduct comprehensive risk, safety, and psychosocial assessments to determine level of need and appropriate service interventions
- Develop, implement, and continuously evaluate individualized rehabilitation and safety plans
- Manage a high-risk caseload requiring independent judgment in crisis response and service prioritization
- Provide ongoing clinical support, stabilization planning, and crisis intervention for individuals in acute need
- Coordinate and lead service planning efforts with legal, housing, healthcare, and community providers
- Ensure compliance with documentation standards and contribute to case reviews and internal coordination discussions
- Advocate for clients navigating multiple systems, including family court, housing, and victim services
Case Manager
Project Hospitality
11.2022 - 06.2023
- Delivered rehabilitative services and ongoing case management to individuals experiencing homelessness, mental illness, and substance use disorders
- Conducted detailed psychosocial and functional assessments to determine eligibility for services and develop treatment-oriented service plans
- Designed, implemented, and monitored complex, multi-step rehabilitation plans aligned with client goals and agency requirements
- Applied motivational interviewing and engagement strategies to support behavioral change and long-term stabilization
- Managed a caseload of 30+ high-need clients requiring coordination of multiple services and frequent reassessment
- Collaborated with DHS, healthcare providers, and community-based organizations to ensure continuity of care
- Participated in case conferences and multidisciplinary reviews to adjust service strategies and improve outcomes
- Maintained detailed and compliant documentation for all client interactions and service activities
Peer Advocate
Diaspora Community Services
03.2022 - 10.2022
- Supported individuals with substance use and behavioral health needs through harm reduction and rehabilitative support services
- Facilitated community-based workshops on substance use prevention, sexual health, and wellness education
- Conducted outreach and engagement efforts with at-risk populations, linking individuals to treatment and support services
- Contributed to program development efforts aimed at increasing engagement and service accessibility
- Supported recovery-oriented initiatives focused on stabilization and long-term behavioral change
Education
Bachelor of Science - Criminal Justice
Buffalo State University
Skills
- Advanced Psychosocial Assessment & Case Analysis
- Rehabilitation & Habilitation Planning
- Complex Case Management
- Crisis Intervention & Stabilization
- Mental Health & Substance Use Disorders
- Independent Clinical Judgment (non-licensed)
- Multidisciplinary Service Coordination
- Motivational Interviewing
- High-Risk Caseload Management
- Case Documentation & Compliance
- Trauma-Informed Practice
- Client Advocacy & Systems Navigation
Timeline
Anti-Violence Case Manager
Arab American Family Support Center
07.2023 - Current
Case Manager
Project Hospitality
11.2022 - 06.2023
Peer Advocate
Diaspora Community Services
03.2022 - 10.2022
Bachelor of Science - Criminal Justice
Buffalo State University