Kriss Barnard
Sierra Vista,AZ
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring [Number] years of retail experience to dynamic new position.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
Sierra Vista, Arizona
04.2020 - 04.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Personal Shopper/E-Commerce
Walmart
Sierra Vista, AZ
04.2020 - 04.2025
- Assisted customers in selecting items that met their individual needs and preferences.
- Created effective visual merchandising strategies to attract customers and increase sales.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Stocked shelves with newly received merchandise according to established guidelines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Suggested comparable products to replace out-of-stock items.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Processed payments for purchased items using cash registers or other payment systems.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Performed regular maintenance tasks such as dusting shelves, vacuuming carpets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Office Manager
AHG AUTOMOTIVE
Sierra Vista, AZAz
01.2008 - 04.2018
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Business/Finance Management - Business
Tucson Business School
Tucson, AZ06-1991
Skills
- Upbeat and Outgoing Attitude
- Attention to Detail
- Market Trends Analysis
- Online Order Processing
- Relationship Building
- Advertising and Marketing
- Prioritizing Orders
- Documentation and Reporting
- Decision-Making
- Customer Relations
- Product Expertise
- Sales Expertise
- Payment Processing
- Mobile Ordering Understanding
Timeline
Customer Service Representative
Walmart
04.2020 - 04.2025
Personal Shopper/E-Commerce
Walmart
04.2020 - 04.2025
Office Manager
AHG AUTOMOTIVE
01.2008 - 04.2018
Business/Finance Management - Business
Tucson Business School