Angela Miranda
Troy,NY
Summary
Dedicated professional with experience in community support and retail representation, seeking to leverage skills in customer service and support in a remote Customer Support Representative role.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
DiRAD Technologies
Clifton Park, New York
01.2025 - Current
- Answer calls from customers
- Verify information
- Assist customers with accounts
- Handle emergency calls and report information. Using company reference guide advised customers of emergency instructions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Personal Shopper
Instacart
Troy, NY
05.2019 - Current
- Using app, shop for customers groceries.
- Communicate with customers about out of stock items and preferences for replacements.
- Deliver groceries to customers homes.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
- Offered virtual shopping consultations for clients unable to meet in person.
Community Support Counselor
The Arc of Rensselaer
04.2017 - 04.2019
- Support individuals with disabilities with ADLs Provide support at various activities in the community Provide counseling and promote positive outcomes for supported individuals Transport individuals to various activities Document billing using Precision Care
Dedicated Retail Representative
Acosta Sales & Marketing
12.2013 - 04.2017
- Utilizing company provided technology ensure Colgate product is represented on shelves Check outages of product; stock where needed Assist in driving sales of Colgate product by utilizing space to display product
Reset Merchandiser
Advantage Sales & Marketing
07.2010 - 11.2013
- Reset products according to planogram Work with team members to reset shelves Other duties as assigned
Reset Merchandiser
Atlantic Coast Merchandising
05.2010 - 07.2010
- Reset products according to planogram Work with team members to reset shelves Other duties as assigned
Pantry Lead
Kmart Corporation
Latham
03.2008 - 06.2009
- Perform resets according to company plan Price changes Price and stock merchandise Assist customers
Scan file Coordinator
Hannaford
Valatie
05.2006 - 02.2008
- Apply price changes Hang tags and signs Tests scan products to ensure price correctness Assist customers Other duties as assigned by store management
Education
Hudson Valley Community College
Troy12.2012
Regents Diploma -
Lansingburgh High School
Troy06.1998
Skills
- Customer Support
- Remote Work
- Provide Support
- Dedicated
- Communication
- Upbeat and outgoing attitude
- Attention to detail
- Verifying order accuracy
- Shopping management
- Decision-making
- Delivery procedures
- Delivery management
- Product expertise
- Delivery organization
- Prioritizing orders
- Merchandise selection
- Customer relations
- Verbal and written communication
- Planning and organization
- Product knowledge
- Customer service
- Strong interpersonal skills
- Physical stamina
- Online order processing
- Heavy lifting
- Flexible schedule
- Relationship building
Timeline
Customer Service Representative
DiRAD Technologies
01.2025 - Current
Personal Shopper
Instacart
05.2019 - Current
Community Support Counselor
The Arc of Rensselaer
04.2017 - 04.2019
Dedicated Retail Representative
Acosta Sales & Marketing
12.2013 - 04.2017
Reset Merchandiser
Advantage Sales & Marketing
07.2010 - 11.2013
Reset Merchandiser
Atlantic Coast Merchandising
05.2010 - 07.2010
Pantry Lead
Kmart Corporation
03.2008 - 06.2009
Scan file Coordinator
Hannaford
05.2006 - 02.2008
Hudson Valley Community College
Regents Diploma -
Lansingburgh High School