Krissenda Damon
Lubbock,TX
Summary
Customer-focused professional with 23 years of experience in delivering exceptional service. Known for strong interpersonal skills and a proven ability to effectively address customer concerns. Committed to enhancing customer satisfaction and driving positive outcomes through strategic problem-solving and proactive engagement.
Overview
10
10
years of professional experience
Work History
Multi Product Agent - Licensed
Progressive
10.2022 - Current
- Resolved insureds' issues related to billing, reinstatements, and endorsements, ensuring customer satisfaction.
- Collected necessary documents to facilitate customer transactions.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Ensured adherence to underwriting decisions.
- Educated insureds on inspection results through direct calls.
Senior Support Representative
Wells Fargo Bank
03.2018 - 10.2022
- Resolved escalated calls and addressed complex banking issues.
- Provided support to bankers and new hires by addressing their questions effectively.
- Achieved and maintained all assigned performance metrics.
Assistant Manager
Acceptance Now
05.2015 - 03.2018
- Assisted customers in securing subprime furniture loans.
- Conducted collection calls and drafted letters to recover outstanding payments.
- Oversaw financial transactions and ensured accurate bank deposits.
- Created and managed employee schedules to ensure optimal staffing levels.
Education
High School -
Frenship High School
01.2002
Skills
- Customer service
- Communication
- Strategic thinking
- Navigate multiple systems
- Decision-making
- Conflict resolution
Timeline
Multi Product Agent - Licensed
Progressive
10.2022 - Current
Senior Support Representative
Wells Fargo Bank
03.2018 - 10.2022
Assistant Manager
Acceptance Now
05.2015 - 03.2018
High School -
Frenship High School
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