Amada Stroud
Newhall,CA
Summary
Dynamic customer service professional with extensive experience at Mygrant Glass Co, excelling in invoice processing and client support. Proven ability to resolve complex issues and enhance order fulfillment efficiency. Adept at data management, maintaining professionalism under pressure, and fostering positive customer relationships to drive satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Mygrant Glass Co
San Fernando, CA
08.2021 - Current
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Maintained accurate records of collections, adjustments and denials in the system.
- Resolved discrepancies between customers' remittances and invoices received.
- Performed additional duties as assigned by management team.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Investigated incorrect billings and processed refunds as necessary.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Developed financial reports detailing accounts receivable aging status.
- Provided support to other departments within the organization as needed.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments and verified contents against packing slips.
- Communicated effectively with supervisors regarding any delays or issues that arose during shift work.
- Inspected freight for damage or missing parts prior to shipping and receiving.
- Prepared outgoing orders for shipment by wrapping packages securely and labeling correctly.
- Verified contents of shipments against bills of lading and packing slips.
- Maintained accurate records of shipments, receiving documents, and invoices.
Facility/Fleet Maintenance Manager
Copper Eagle Patrol & Security
Santa Clarita, CA
05.2018 - 10.2021
- Conducted regular vehicle inspections to identify potential problems or issues.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Reviewed driver logs for accuracy and compliance with regulations.
- Coordinated with vendors for parts ordering, repairs and services.
- Oversaw office maintenance tasks such as cleaning or repairs.
Retail Associate
Ross Dress For Less
Canyon Country, CA
07.2012 - 01.2018
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Maintained up-to-date knowledge of company products and services.
- Performed general office duties such as filing documents and answering phones.
- Provided exceptional customer service when assisting customers with their transactions.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
Crew Manager, Shuttle Driver and Scanner
WIS International
Northridge, CA
04.2010 - 07.2012
- Conducted physical product inventory across multiple retail stores.
- Managed staff of 15 employees to ensure operational efficiency.
- Operated shuttle vans to transport staff to job sites.
- Maintained accurate and up-to-date inventory records.
- Utilized barcode scanners to quickly update inventories in the system.
Warehouse
United Staffing Services
Valencia, CA
09.2007 - 10.2007
- Coordinate shipment packaging and delivery while safeguarding private information within secured envelopes.
- Transported goods to designated areas within the warehouse facility.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Maintained stock levels in accordance with company policies.
- Followed established guidelines for picking orders accurately.
Dispatch
Ironwood Communications
Burbank, CA
08.2005 - 05.2006
- Dispatch
- Customer Service
- Data Entry
- Payroll
- Reception
Education
Some College (No Degree) - Criminal Justice
Valley College
Van Nuys, CASome College (No Degree) - General Education Courses
Stratford Career Institute
San Francisco, CASome College (No Degree) - Criminal Justice
ITT Technical Institute
Sylmar, CASome College (No Degree) - General Education Courses
Grant High School
Valley Glen, CASkills
- Invoice processing
- Client support
- Data management
- Order fulfillment
- Stock control
Timeline
Customer Service Representative
Mygrant Glass Co
08.2021 - Current
Facility/Fleet Maintenance Manager
Copper Eagle Patrol & Security
05.2018 - 10.2021
Retail Associate
Ross Dress For Less
07.2012 - 01.2018
Crew Manager, Shuttle Driver and Scanner
WIS International
04.2010 - 07.2012
Warehouse
United Staffing Services
09.2007 - 10.2007
Dispatch
Ironwood Communications
08.2005 - 05.2006
Some College (No Degree) - Criminal Justice
Valley College
Some College (No Degree) - General Education Courses
Stratford Career Institute
Some College (No Degree) - Criminal Justice
ITT Technical Institute
Some College (No Degree) - General Education Courses
Grant High School