Krissy LeBaron
Schuylerville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Glens Falls National Bank And Trust Company
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Oversee daily branch operations in absence of Branch Manager.
- Support sales efforts of Company; actively participate in Cross-Sell Program and make referrals as appropriate.
Universal Banker Senior Specialist
Glens Falls National Bank And Trust Company
01.2022 - 04.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Teller Banking Representative
Glens Falls National Bank And Trust Company
08.2010 - 01.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Educated customers on available products and services, empowering them to make informed financial decisions.
- Collaborated with team members to achieve branch sales goals and ensure a positive banking experience for clients.
- Increased customer loyalty through personalized service and tailored financial recommendations.
Store Manager
Sulli's Supermarket
10.1991 - 12.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Corinth High School
Corinth, NYSkills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Compliance understanding
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Active Listening
- Goal Setting
- Attention to Detail
Additional Information
- I am an active member of the community and volunteer for Schuylerville Area Food and Emergency Relief as Treasurer. I have dedicated countless hours to this organization, preparing Treasurer reports, deposits, accounts payable, tax preparing, budgeting, applying for grants, as well as attending monthly board meetings. I have held this position for over 12 years.
Timeline
Assistant Manager
Glens Falls National Bank And Trust Company
04.2023 - Current
Universal Banker Senior Specialist
Glens Falls National Bank And Trust Company
01.2022 - 04.2023
Teller Banking Representative
Glens Falls National Bank And Trust Company
08.2010 - 01.2022
Store Manager
Sulli's Supermarket
10.1991 - 12.2009
High School Diploma -
Corinth High School
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