Krista Baldys
Brookfield,IL
Summary
Dynamic Assistant Manager at Trader Joe's with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I successfully implemented process improvements and mentored staff, fostering a collaborative environment that boosted operational efficiency and employee performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Trader Joes
06.2009 - Current
- Supported management in implementing process improvements to enhance efficiency.
- Provided training and onboarding for new staff, fostering a collaborative environment.
- Conducted regular inventory checks to maintain stock levels and prevent shortages.
- Contributed to team meetings by sharing insights on operational challenges and solutions.
- Monitored compliance with company policies, ensuring adherence to safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Sales strategies
- Staff development
- Sales growth
- Orientation and training
- Employee performance evaluations
- Budgeting and finance
Timeline
Assistant Manager
Trader Joes
06.2009 - Current
College of DuPage