Krista Bowen
Clinton,NY
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Self motivating while being goal and sale oriented. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Banquet Bartender
The Broadmoor Hotel
Colorado Springs, CO
05.2021 - 12.2023
- Bartender for weddings and corporate functions for up to 1200 guests.
- Maintained clean and professional work environment while ensuring Forbes 500 standards of service.
- Designed and implemented new cocktails to drive customer interest and enhance their experience.
- Trained new bartenders on drink preparation and upselling techniques.
- Ensured smooth flow of operations during busy periods by quickly preparing drinks, restocking items and helping guests.
- Processed closing duties such as counting cash drawer contents, completing end-of-shift reports and breakdown of station.
Client Nurturer
Pink Realty
Colorado Springs, CO
12.2021 - 07.2023
- Gathered and tracked all client review's for marketing team.
- Assisted in development of marketing strategies aimed at increasing customer loyalty with company branding and client events.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service while following up and working with current and new clients in Pink Family.
- Resolved complex issues between customers and internal teams in timely manner.
- Participated in training sessions for agents and staff on topics related to client relationship management.
- Answered incoming calls and emails from customers regarding inquiries, on rentals properties and houses market.
Commercial Insurance Broker
Western Group Inc
Colorado Springs, CO
12.2018 - 12.2021
- Handled CSR duties for office including phone calls, emails, certificate requests and processing mail and change requests.
- Processed policy renewals, claims and endorsements in timely manner.
- Developed and maintained relationships with lenders, insurers, and underwriters to negotiate coverage terms for policies.
- Processed payments, resolved billing discrepancies and reinstatements.
- Generated leads through cold calling prospective customers as well as referrals from existing clients.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained accurate records of all transactions with clients and insurers.
- Created proposals for potential clients outlining benefits of various commercial policies.
- Contacted underwriters and submitted forms to obtain binder coverage.
Producer Agent
All Nevada Insurance
Las Vegas, NV
08.2017 - 12.2018
- Developed and implemented comprehensive insurance plans for clients according to their individual needs to find competitive rates.
- Educated customers on importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Identified opportunities for cross-selling additional products or services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Consistently met or exceeded company sales goals for new policies.
Cocktail Waitress
Planet Hollywood Resort and Casino
Las Vegas, NV
11.2007 - 02.2017
- Served beverages to guests in timely and organized manner on Las Vegas Strip.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Trained new staff on cocktails and drinks, procedures and etiquette.
- Processed cash payments, credit cards or other forms of payment efficiently during shift.
- Monitored guests' identification and consumption levels while serving alcoholic beverages to ensure compliance with state laws.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Community - Occupational Therapy
Herkimer County Community College
06.2004
Skills
- Active P & C License
- Self Motivation
- Client Prospecting
- Problem-Solving
- Office Management
- Customer Service
- Goal Setting
- Teamwork and Collaboration
- Interpersonal Communication
- Insurance Policy Sales
Timeline
Client Nurturer
Pink Realty
12.2021 - 07.2023
Banquet Bartender
The Broadmoor Hotel
05.2021 - 12.2023
Commercial Insurance Broker
Western Group Inc
12.2018 - 12.2021
Producer Agent
All Nevada Insurance
08.2017 - 12.2018
Cocktail Waitress
Planet Hollywood Resort and Casino
11.2007 - 02.2017
Community - Occupational Therapy
Herkimer County Community College
Similar Profiles
MARIA ALFAROMARIA ALFARO
Server at The Broadmoor HotelServer at The Broadmoor Hotel
Lamiya WigginsLamiya Wiggins
Summer Camp Counselor at The Broadmoor HotelSummer Camp Counselor at The Broadmoor Hotel
Natalie DenhofNatalie Denhof
Guest Services Hostess at The Broadmoor HotelGuest Services Hostess at The Broadmoor Hotel