Krista Brown
Bremerton,WA
Summary
Dependable and motivated retail and customer service professional with a proven track record in fast-paced environments. Skilled in cash handling, POS systems, and providing exceptional customer experiences. Highly organized with excellent time management, a strong team player, and a quick learner who adapts easily to new roles and responsibilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Kitsap OBGYN
Silverdale, WA
08.2025 - Current
- Managed patient scheduling and appointment confirmations to ensure efficient clinic operations.
- Coordinated communication between medical staff and patients, enhancing overall patient experience.
- Assisted in maintaining accurate medical records, improving information retrieval processes.
- Trained new reception staff on office protocols and patient management systems.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Warehouse Associate
Smokers Haven Inc
Concord, NH
12.2023 - 07.2025
- Pulled and shipped products (vapes, kratom, tobacco products, smoke accessories)
- Unpacked and organized incoming shipments
- Maintained cleanliness and order of the warehouse
- Filled in at stores when needed
Patient Service Representative
Conifer Health
Manchester, NH
07.2023 - 12.2023
- Managed insurance verification processes to streamline patient intake procedures.
- Implemented process improvements that reduced wait times and optimized workflow.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Key Holder / Sales Associate
Champion
Tilton, NH
09.2021 - 11.2023
- Started as Sales Associate and promoted to Key Holder in May 2022
- Handled opening and closing duties
- Assisted customers and maintained merchandise displays
- Managed associates
- Handled cash and safe
Cashier / Customer Service
Osborne's Agway
Belmont, NH
06.2020 - 09.2021
- Provided excellent customer service and handled cash register
- Stocked shelves and assisted in daily store operations
- Priced out products
- Set up store displays
Busser / Hostess
T-Bones Great American Eatery
Laconia, NH
09.2019 - 05.2020
- Directed customers to tables and managed waitlists
- Maintained cleanliness
- Supported serving staff
- Took cash and card payments
- Took phone orders
Education
High School Diploma -
Belmont High School
Belmont, NH06-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Multi-line telephone operation
- Document control
- Call answering and routing
- Records management
Timeline
Receptionist
Kitsap OBGYN
08.2025 - Current
Warehouse Associate
Smokers Haven Inc
12.2023 - 07.2025
Patient Service Representative
Conifer Health
07.2023 - 12.2023
Key Holder / Sales Associate
Champion
09.2021 - 11.2023
Cashier / Customer Service
Osborne's Agway
06.2020 - 09.2021
Busser / Hostess
T-Bones Great American Eatery
09.2019 - 05.2020
High School Diploma -
Belmont High School