Krista Carpenter
Mansfield,OH
Summary
Goal-oriented Customer Service Manager with 1 year of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Skilled in communication and collaboration for best-in-class service. Customer-focused professional with a successful 23-year career in Customer Service. Dynamic successful applying motivational and working well with others in the busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Corpad Company
07.2000 - Current
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Graduated - Cosmetologist
Madison Comprehensive High School
600 Esley Lane 06.1998
Skills
- Quality Assurance
- Complaint Resolution
- Staffing Coordination
- Positive and Constructive Feedback
- Relationship Building
- Excellent Time Management Skills
- Customer Service
- Customer Relations
- Work Prioritization
- Customer-Focused
Timeline
Customer Service Manager
Corpad Company
07.2000 - Current
Graduated - Cosmetologist
Madison Comprehensive High School
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