Krista Carpenter
Mansfield,OH
Summary
Goal-oriented Customer Service Manager with 1 year of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Skilled in communication and collaboration for best-in-class service. Customer-focused professional with a successful 23-year career in Customer Service. Dynamic successful applying motivational and working well with others in the busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Corpad Company
555 Park Ave East
07.2000 - Current
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Graduated - Cosmetologist
Madison Comprehensive High School
600 Esley Lane 06.1998
Skills
- Quality Assurance
- Complaint Resolution
- Staffing Coordination
- Positive and Constructive Feedback
- Relationship Building
- Excellent Time Management Skills
- Customer Service
- Customer Relations
- Work Prioritization
- Customer-Focused
Timeline
Customer Service Manager
Corpad Company
07.2000 - Current
Graduated - Cosmetologist
Madison Comprehensive High School