Summary
Overview
Work History
Education
Skills
Timeline
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Krista Carver

Mount Hope,WV

Summary

Proven professional with a solid background in customer service and support, as demonstrated at Rescare. Skilled in maintaining composure under pressure, ensuring customer satisfaction, and fostering positive relationships. Excels in time management and organizational abilities, with a commitment to professionalism and courtesy. Achieved notable improvements in client wellness and operational efficiency.

Overview

5
5
years of professional experience

Work History

Host

Outback Steakhouse
02.2022 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier

Kroger
09.2022 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Direct Support Professional

Rescare
08.2019 - 04.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Education

Diploma -

Shady Spring High School
Shady Spring, WV
05.2013

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Organizational abilities
  • Professionalism and Courtesy

Timeline

Cashier

Kroger
09.2022 - 07.2024

Host

Outback Steakhouse
02.2022 - 05.2022

Direct Support Professional

Rescare
08.2019 - 04.2020

Diploma -

Shady Spring High School

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Krista Carver