Dynamic courier with extensive experience, recognized for enhancing customer satisfaction through timely deliveries and meticulous attention to detail. Proven ability to optimize routes using GPS technology while working independently. Strong problem-solving skills and in-depth knowledge of the Pittsburgh region contribute to efficient operations and exceptional service.
Overview
19
19
years of professional experience
Work History
Courier
DHL Express
09.2018 - Current
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Followed company policies and procedures during shift.
Verified package information to check for accuracy and completeness.
Enhanced customer satisfaction by delivering packages promptly and accurately.
Ensured vehicle safety and reliability, performing regular maintenance checks.
Courier
Amazon Flex
03.2018 - Current
Enhanced customer satisfaction by delivering packages promptly and accurately.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Utilized GPS navigation systems to navigate faster routes.
Real Estate Agent
Century 21 Rise Realty
10.2017 - 09.2022
.
Negotiated property sales to achieve client objectives and maximize satisfaction.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Conducted comprehensive market analyses to inform pricing strategies and optimize listings.
Negotiated contracts, ensuring favorable terms for clients while minimizing risks.
Guided clients through the buying/selling process, providing expert insights and support at every step.
Courier
Advanced Transfer / Diamond Cargo
10.2010 - 12.2015
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Delivered wide range of items, from documents to large parcels, showcasing versatility.
Improved route efficiency with meticulous planning and GPS technology.
Delivered packages efficiently, ensuring timely arrivals across diverse locations.
Trained new couriers on safety protocols and operational procedures.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Courier
Corporate Transit Of America
05.2006 - 08.2010
Managed route planning to optimize delivery times and fuel efficiency.
Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Maintained accurate records of deliveries, enhancing operational transparency.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Senior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL GroupSenior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL Group